Elizabeth C. Holt
West Jefferson,NC
Summary
To secure a position with a successful team that utilizes my experience, communications and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auto Service Advisor
Randy Marion Ford of West Jefferson
West Jefferson, NC
09.2023 - 07.2025
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Welcomed incoming individuals, and ascertained needs by asking open-ended questions.
- Examined records and papers to verify warranty and service contract coverage.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Closed out customer work orders and collected payment for work.
- Completed end of day close out for cash register and credit card machine.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Identified opportunities for process improvement within the service department.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Implemented processes to improve customer satisfaction and retention.
- Monitored mechanic skills and training to correctly delegate assignments for maximum performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
EMT-Paramedic
Alleghany EMS
Sparta, NC
02.2009 - Current
- Documented calls in reports detailing incident type and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Evaluated patients' medical status and monitored vital signs during transit.
- Observed and assessed incident scenes to maintain safety of first responders.
- Performed standard testing and administered medication to manage care in field and in transit.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
General Store Associate/Bakery Associate
The Vintage Farmhouse and Bakery
West Jefferson, NC
04.2023 - 09.2023
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Key Holder for the store.
- Opened and Closed the store.
- Bakery associate that could accept all order as well as bake and fulfill orders.
Practice Manager
ARHS AppFamily Medicine
Boone, NC
10.2020 - 03.2023
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Developed and implemented policies and procedures for family med/Residency facility.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Cultivated close working relationships with the entire staff, including providers, residents, MOA's, registration, scheduling and triage teams.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Oversee a team of 41 including Providers, Residents, MA's, RN, Scheduling and Registration.
- Explained policies, procedures and services to patients.
- Maintained a pediatric state vaccine program
- Implemented and maintain a COVID testing and vaccine site.
- Maintain payroll for all staff.
EMT-Paramedic
Davie County EMS
Mocksville, NC
01.2015 - 11.2021
- Documented calls in reports detailing incident type and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Observed and assessed incident scenes to maintain safety of first responders.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Performed standard testing and administered medication to manage care in field and in transit.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Realtor
360 Realty & Management
Winston-Salem, NC
08.2018 - 02.2021
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers in major real estate transactions.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted properties via advertisements, open houses and multiple listing services.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Attended progress meetings and cold call sessions to hone lead generation skills.
Clinical Lead MOA
ARHS AppFamily Medicine
Boone, NC
06.2020 - 10.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Recognized by management for providing exceptional customer service.
- Handled delegated tasks.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
Medical Office Assistant
ARHS Harmony Center for Women
Boone, NC
11.2018 - 04.2020
- Maintained confidentiality of records relating to clients' treatment
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Recorded vital signs and medical history for patients each shift.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Collaborated with members of health care team to coordinate and implement plans for patient care.
- Directed patients to exam rooms to prepare for examination and treatment.
- Identified problems and planned solutions using multidisciplinary approach to improve performance.
- Attended training programs and seminars to continue level of competency.
CNA 1+/ER Tech
Novant Health Clemmons Medical Center
Clemmons, NC
02.2013 - 10.2018
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted with CPR and airway clearing procedures during emergencies.
- Collected medical specimens and updated information in patient charts.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Applied and educated patients on orthopedic devices like crutch walking.
- Maintained appropriate inventory levels and replenished treatment areas.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
Realtor
Keller Williams Realty Elite
Winston-Salem, NC
08.2016 - 08.2018
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers in major real estate transactions.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted properties via advertisements, open houses and multiple listing services.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Generated lists of properties compatible with buyers' needs and financial resources.
ER-Tech/Secretary
Novant Health Kernersville Medical Center
Kernersville, NC
02.2011 - 02.2013
- Patient care in the hospital setting at the CNA I skill level
- Answer phones
- Secretary work using the computer, phones, copier, fax machine, etc
- Check patient vital signs
- Assist patients with any task that may need to be done
- Keep the work place neat and clean
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Applied and educated patients on orthopedic devices like crutch walking.
- Maintained appropriate inventory levels and replenished treatment areas.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Restocked supplies kept in patient rooms to maintain optimal levels.
- Developed exemplary care abilities from comforting and assisting families and patients in emergency room.
- Assisted with CPR and airway clearing procedures during emergencies.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
ER-Tech/ Secretary
Alleghany Memorial Hospital
Sparta, NC
08.2005 - 01.2012
- Patient care in the hospital setting at the CNA I and EMT-Intermediate skill level
- Answer phones
- Place all orders into the computer
- Check patient vital signs
- Keep the work place neat and clean
- Assist patients with any task that may need to be done
- Feeding patients
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Assisted with CPR and airway clearing procedures during emergencies.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Applied and educated patients on orthopedic devices like crutch walking.
- Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
Administrative Assistant to the CNO
Ashe Memorial Hopsital
Jefferson, NC
08.2025 - Current
- Coordinated communication between departments to streamline operations.
- Organized office supplies and equipment for efficient daily operations.
- Prepared meeting agendas and took minutes during departmental meetings.
- Handled incoming calls and directed inquiries to appropriate parties.
- Supported billing department with invoicing and documentation tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Education
Real Estate
Triad Real Estate School
Winston-Salem, NC06.2016
Associate of Applied Science - Applied Science Emergency Medical Science
Davidson County Community College
Davidson, NC06.2009
Associate of Applied Science - Emergency Care Attendance
Forsyth Technical Community College
Winston-salem, NCHigh School Diploma -
Alleghany High School
Sparta, NC01.2006
Skills
- Workflow management
- Regulatory compliance
- Process implementation
- Employee scheduling
- Performance evaluations
- Budget management
- Recruitment and hiring
- Time management
- Staff supervision
- Records management
- Mentoring and coaching
- Performance metrics
- Payroll administration
- New hire training
- Emergency coordination
- Injury treatment
- Emergency vehicle operation
- Cardiopulmonary resuscitation (CPR)
- Communication equipment operation
- Prehospital care and assessment
- Critical decision-making
- Safety protocols
- Documentation and reporting
- Advanced lifesaving procedures
- Appointment scheduling
- Maintenance recommendations
- Customer service excellence
- Service documentation
- Billing preparation and quoting
Interests
- 2007 - 2009 Piney Grove Volunteer Fire Department Kernersville, NC
- 2008 - 2010 Alleghany County Volunteer Rescue Squad Sparta, NC
Certification
- Certified Nursing Assistant-Expired (willing to obtain recertification)
- Paramedic
- Real Estate License - Inactive status
- CPR Certification
- ACLS (Advance Cardiac Life Support)
- PALS (Pediatric Advance Life Support)
- ITLS (International Trauma Life Support)
Accomplishments
- Girl Scouts Gold Award
- Life Saving Award
Affiliations
- Girl Scouts
- National Art Honors Society
References
References available upon request.
Timeline
Administrative Assistant to the CNO
Ashe Memorial Hopsital
08.2025 - Current
Auto Service Advisor
Randy Marion Ford of West Jefferson
09.2023 - 07.2025
General Store Associate/Bakery Associate
The Vintage Farmhouse and Bakery
04.2023 - 09.2023
Practice Manager
ARHS AppFamily Medicine
10.2020 - 03.2023
Clinical Lead MOA
ARHS AppFamily Medicine
06.2020 - 10.2020
Medical Office Assistant
ARHS Harmony Center for Women
11.2018 - 04.2020
Realtor
360 Realty & Management
08.2018 - 02.2021
Realtor
Keller Williams Realty Elite
08.2016 - 08.2018
EMT-Paramedic
Davie County EMS
01.2015 - 11.2021
CNA 1+/ER Tech
Novant Health Clemmons Medical Center
02.2013 - 10.2018
ER-Tech/Secretary
Novant Health Kernersville Medical Center
02.2011 - 02.2013
EMT-Paramedic
Alleghany EMS
02.2009 - Current
ER-Tech/ Secretary
Alleghany Memorial Hospital
08.2005 - 01.2012
Real Estate
Triad Real Estate School
Associate of Applied Science - Applied Science Emergency Medical Science
Davidson County Community College
Associate of Applied Science - Emergency Care Attendance
Forsyth Technical Community College
High School Diploma -
Alleghany High School