Elizabeth C. Moreno

Tier 2 Application Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet or exceed contract service objectives. The primary responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. Tier 2 staff works closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS GENESIS Support with a secondary focus on other clinical applications.

• Company Overview: Insight Global, LLC – Cerner EHR Subject Matter Expert-MHS GENESIS System
• Works with all branches of the Department of Defense for MHS GENESIS electronic health records system support
• Determines escalation processes to include High Critical Outages
• Builds and conducts testing plans to ensure clinically valid data is available to the business
• Determines approaches to interoperability of clinical data, including mapping of clinical content to data standards to support use case requirements
• Serves a subject matter expert on clinical data quality and availability
• Builds data concepts to support creation of Knowledge Base Items
• Serves as a key resource for an assigned customer area to understand and explain business and technical issues and to provide viable technology solutions
• Insight Global, LLC – Cerner EHR Subject Matter Expert-MHS GENESIS System
• Works with all branches of the Department of Defense for MHS GENESIS electronic health records system support

• Direct instructional design, needs assessments, and training program management for clinical staff, as well as requesting and processing all account provisioning for 400+ employees for MHS GENESIS system
• Oversee full lifecycle of EHR implementation projects from assessment and planning through training and maintenance of systems
• Act as liaison between healthcare IT, senior-level administrators, clinical staff, physicians, and Clinical Informatics team, including conveying progress status and resource requirements to executive leadership team
• Conduct system testing, as well as identify knowledge gaps to ensure successful rollout
• Collaborate across teams on facility-wide projects, such as enhancements to EHR
• Provide ongoing end-user support
• Contribute to ad hoc projects and operational initiatives as they arise

• Collaborated with clinical professionals, including physicians, nurses, respiratory therapists, and other staff, as well as organizational leaders and administrators on assessing data and gaps, identifying trends, and making recommendations for performance and process improvements
• Built bridges between IT team, vendors, and clinical end-users to ensure effective implementation and utilization of health informatics solutions
• Contributed to system design, workflow, referral and diagnostic testing, configuration, and training
• Served as SME on NextGen for system, providing product education, one-on-one training and coaching, system troubleshooting, and support across clinical divisions to include practice management billing
• Developed best practices, quality metrics, and protocols to improve workflow while still maintaining compliance
• Cultivated relationships with diverse teams of clinical professionals from different cultures and backgrounds