Experienced professional with 8+ years in diverse administrative roles, consistently demonstrating good judgment, attention to detail, and unwavering professional integrity. Self-motivated and exceptional organizational skills, adept at navigating complex structures to meet deadlines strategically. Possesses comprehensive knowledge of payroll systems, including ETTS and other programs, ensuring accurate and efficient processing.
Hi, I’m
Elizabeth Carmona Toledo
Bonney Lake,WA
Summary
Overview
11
years of professional experience
Work History
Washington Cities Insurance Authority
Office Assistant/Insurance Claims Specialist
03.2024 - 09.2024
Job overview
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered 30 incoming calls and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Successfully coordinated multiple events.
King County Metro Power
ADMINSTRATOR I
10.2022 - 12.2022
Job overview
- Utilized ETTS payroll program to enter and process all timecards into system with job codes for over 30+ employees
- Provided an excellent customer service experience to both internal staff and external clients assisting with general information and inquiries
- Maintained confidentiality of sensitive information with discretion earning the trust and respect of co-workers
- Created filing system and procedures for monthly timecard recording; both electronically and via paper to maintain records in accordance with King County Records policies and schedules
- Professionally communicated and collaborated with diverse groups of customers and co-workers to provide an inclusive and excellent experience and space
King County Work Center
ADMINSTRATOR I
06.2022 - 10.2022
Job overview
- Supported the Work Center with creating work requests and work orders for Metro, South, Power, and Central Facility
- Assisted management team with answering 15-20+ calls daily
- Worked with entering multiple data and different software systems
- Created and maintained meeting lists
- Coordinated and tracked a variety of work requests in electronic and paper format that required attention to detail and understanding the importance if being exact
Kardiel Furniture
REMOTE CUSTOMER SERVICE (P/T) AGENT
04.2021 - 07.2021
Job overview
- Exceeded daily sales and product add-on weekly quotas routinely
- Worked with a diverse group of clients and co-workers both verbally and written to provide an excellent customer service experience
- Responded in a timely and accurate manner to an average of 45 calls, emails, and faxes daily
- Maintained detailed records for inventory management
- Supported customer questions and issued by gathering data, analyzing needs, evaluating possible resolutions, and implementing best solutions
Davis Door Service, Inc.
ADMINISTRATIVE ASSISTANT / DISPATCHER
10.2018 - 03.2020
Job overview
- Professionally assisted Client Manager with administrative duties and billing
- Answered and responded to an average of 75+ customer calls and emails daily utilizing strong communication skills
- Scheduled and coordinated on average 200+ service orders between customers and technicians with accuracy, detail, and communication
- Provided updated to clients as appropriate in a timely manner
Selland Auto Transport
CLAIMS ANALYST
02.2017 - 05.2018
Job overview
- Utilized AS400 software to prepare, process, and identify vehicle claims from transport to dealerships
- Investigate auto claims independently to verify damage and accuracy of claim, acting as a liaison between internal staff and external dealerships
- Monitored and managed 30 + client caseload per quarter
- Maintained strict confidentiality with all personal data per company guidelines
DBC Income Tax Services
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
01.2014 - 01.2017
Job overview
- Performed complex and critical administrative support for internal staff
- Managed office of 4 administrative employees to ensure accuracy of their work, understanding of their duties, and other support needed
- Processed tax refunds and documents utilizing internal software
- Trained 4 employees to successfully complete duties utilizing tax software and client relations
Education
Renton Technical CollegeRenton, WA
High School Diploma
08.2015
University Overview
Skills
- Payroll Processing
- Strong Communication Skills
- Customer Service Oriented
- High Attention to Detail
- Ability to Maintain Confidentiality
- Spanish/English Bilingual
- Excellent Organization Skills
- Ability to Multi-Task
- Effective and Creative Problem Solving
- Microsoft Office Suite
- Time management
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant/Insurance Claims Specialist
Washington Cities Insurance Authority
03.2024 - 09.2024
ADMINSTRATOR I
King County Metro Power
10.2022 - 12.2022
ADMINSTRATOR I
King County Work Center
06.2022 - 10.2022
REMOTE CUSTOMER SERVICE (P/T) AGENT
Kardiel Furniture
04.2021 - 07.2021
ADMINISTRATIVE ASSISTANT / DISPATCHER
Davis Door Service, Inc.
10.2018 - 03.2020
CLAIMS ANALYST
Selland Auto Transport
02.2017 - 05.2018
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
DBC Income Tax Services
01.2014 - 01.2017
Renton Technical College
High School Diploma
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