Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Catherine Llerena

Summary

High-energy Waiter/Bartender/Chef/Barista skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

7
7
years of professional experience

Work History

Food Waiter

My Ribs
Arequipa, Peru
03.2018 - 05.2020
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Responded to ad hoc cleaning duties at end of shift.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Explained daily specials and promotions to patrons in an informative yet engaging way.
  • Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
  • Greeted customers and provided menus to guests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Removed dirty dishes from tables in a prompt and efficient manner.
  • Presented menus to patrons to answer questions about menu items and make recommendations.

Assistant Chef

Vulcano Sushi Restaurant
Arequipa, Peru
07.2014 - 06.2018
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Maintained cleanliness standards in kitchen and dining areas, including sanitation of equipment and surfaces.
  • Checked raw and cooked food to identify potential problems with quality and food safety.
  • Assisted Head Chef in preparation of menus for special occasions and events.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Purchased and stored ingredients and food supplies, keeping enough goods on hand to meet daily demands.
  • Ensured all food items were cooked at correct temperatures and stored correctly after cooking.
  • Prepared salads and meats according to recipes, chopping, and storing items for later use.
  • Rotated frozen and refrigerated food items with new deliveries to prevent spoilage.
  • Maintained kitchen order by thoroughly cleaning grills, stoves, counters and tables.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Pastry Chef

Kanela Fina
Arequipa, Peru
05.2013 - 01.2014
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Inspected all bakery products and removed any found to possess defects.
  • Organized the storage of ingredients and finished products in accordance with food safety guidelines.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ensured that all foods were prepared fresh and met high standards for presentation before serving them to customers.
  • Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
  • Assisted with plating and serving desserts.
  • Blended ingredients and mixed dough, following recipes.
  • Combined ingredients by hand and with electric mixing equipment.

Education

High School Diploma -

Colegio Mendel
Arequipa Peru
12-2006

Skills

  • Order Management
  • Dining Customer Service
  • Coffee Expertise
  • Beverage Preparation

Timeline

Food Waiter

My Ribs
03.2018 - 05.2020

Assistant Chef

Vulcano Sushi Restaurant
07.2014 - 06.2018

Assistant Pastry Chef

Kanela Fina
05.2013 - 01.2014

High School Diploma -

Colegio Mendel

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Elizabeth Catherine Llerena