Elizabeth 'Claire' Britt
Nichols,SC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Store Manager
Dollar General
03.2023 - Current
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Lead Sales Associate
Dollar General
06.2022 - 03.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Handled cash register operations and customer transactions to process payments.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new sales associates to ensure consistent performance across the team.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Participated in store meetings and product training sessions to understand and sell items.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered excellent customer service for repeat business and referrals.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Set and achieved company defined sales goals.
Assistant Store Manager
Dollar General
04.2022 - 07.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead Sales Associate
Dollar General
08.2021 - 04.2022
- Trained new employees on customer service, money handling and organizing strategies.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Handled cash register operations and customer transactions to process payments.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Performed inventory control procedures to manage stock.
- Trained new sales associates to ensure consistent performance across the team.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Informed customers of promotions to increase sales productivity and volume.
- Delivered excellent customer service for repeat business and referrals.
Education
Horry-Georgetown Technical College
Conway, SCAssociate of Science - Practical Nursing
Marion County School of Practical Nursing
Marion SC05.2000
High School Diploma -
Mullins High School
Mullins, SC06.1993
Skills
- Merchandise planning
- Sales Coaching
- Inventory Control
- Staff training/development
- Customer Service
- Sales Tracking
- Risk Management
- Organizational Structuring
- Inventory Oversight
- Scheduling
- Staff Supervision
- Staff Management
Timeline
Store Manager
Dollar General
03.2023 - Current
Lead Sales Associate
Dollar General
06.2022 - 03.2023
Assistant Store Manager
Dollar General
04.2022 - 07.2022
Lead Sales Associate
Dollar General
08.2021 - 04.2022
Horry-Georgetown Technical College
Associate of Science - Practical Nursing
Marion County School of Practical Nursing
High School Diploma -
Mullins High School
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