Brianna Gifford
Albuquerque,NM
Summary
Motivated and detail-oriented Front Desk Associate with 5 years of experience specializing in administrative tasks, customer service, and effective communication. Managing daily operations, resolving inquiries, and ensuring seamless front desk functions while maintaining a positive and welcoming atmosphere for guests. Highly skilled in team collaboration, adaptable to changing demands, and committed to supporting colleagues to achieve organizational objectives. Proficient in a variety of software tools, including Microsoft Office, Teams, Zoom, Slack, Google Workspace, Canva, Meevo, Adobe, and ADP, which enables efficient workflow and excellent service delivery.
Overview
6
6
years of professional experience
Work History
Front Desk Sales Associate
Massage Envy
08.2024 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Answer and route phone calls, take messages, and ensure proper follow-up.
- Schedule appointments, meetings, or reservations, and manage calendars for staff.
- Handle incoming and outgoing mail or packages.
- Maintain and update records, databases, and filing systems.
- Prepare documents, reports, and correspondence.
Donor Support Technician
CSL Plasma
09.2023 - 04.2024
- Maintain accurate and up-to-date records of each donor's medical history and donation details.
- Ensure all necessary paperwork is completed, including consent forms, eligibility verifications, and medical questionnaires.
- Assist with the tracking of donor compensation and donation history.
- Provide post-donation care, including monitoring the donor for any reactions and advising them to rest and hydrate.
- Adhere to all regulatory guidelines, policies, and safety protocols established by CSL Plasma and health authorities (e.g., FDA, OSHA, state/local health departments).
- Ensure that all equipment and supplies used in plasma collection are properly sterilized and maintained.
- Restock and maintain supplies used during the donation process, ensuring everything is readily available.
Front Desk Assistant
Best Western Hotel
06.2020 - 06.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Address and resolve guest complaints or concerns promptly, with a focus on maintaining guest satisfaction and retaining their loyalty.
- Promote hotel amenities and services such as upgrades, breakfast packages, or special promotions to enhance the guest experience.
- Prepare and submit shift reports, incident reports, and any necessary paperwork to hotel management.
- Process payments for guest stays, handle cash, credit card, and check transactions, and ensure proper billing procedures are followed.
- Maintain security procedures, ensuring that guests and employees are safe. Check IDs for verification and issue key cards appropriately.
- Respond to guest requests and questions, providing information about hotel amenities, services, policies, and local attractions.
Front Desk Coordinator
Planet Fitness Gym
08.2018 - 05.2020
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Help schedule appointments for fitness assessments, personal training sessions, or group fitness classes.
- Perform opening and closing procedures, ensuring the gym is prepared for the day and properly secured at night.
Education
Surgical Technology -
Central New Mexico Community College
Albuquerque, NM01-2027
High School Diploma -
Santa Rosa High School
Santa Rosa, NM05-2023
Skills
- Scheduling appointments
- Referral management
- Problem-solving abilities
- Recordkeeping
- Front desk oversight
- Office supplies inventory
- Guest reservation management
- Cash handling experience
Timeline
Front Desk Sales Associate
Massage Envy
08.2024 - Current
Donor Support Technician
CSL Plasma
09.2023 - 04.2024
Front Desk Assistant
Best Western Hotel
06.2020 - 06.2022
Front Desk Coordinator
Planet Fitness Gym
08.2018 - 05.2020
Surgical Technology -
Central New Mexico Community College
High School Diploma -
Santa Rosa High School
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