Hi, I’m
Elizabeth McVey
REALTOR & Residential Treatment Technician
Rockville,MD
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
Compassionate and relationship-driven professional with 14+ years of experience supporting individuals, families, and organizations through advocacy, communication, crisis support, and program coordination.
Currently serving as a Residential Treatment Technician at Avery House for Women and Children while working as a REALTOR®, where I help clients navigate significant life transitions with empathy, trust, and effective communication. My background includes customer success, healthcare administration, executive support, and leadership, with extensive experience building relationships, coordinating complex initiatives, solving problems, and supporting diverse populations. I am passionate about empowering others, fostering resilience, and creating safe, supportive environments.
Overview
4
years of post-secondary education
15
years of professional experience
Work History
Dart Homes of RE/MAX Realty GroupNorth Potomac, Maryland
Realtor
05.2026 - Current
Job overview
- Guide buyers, sellers, and renters through the real estate process.
- Conduct property searches, showings, open houses, and market analyses.
- Build client relationships through networking, lead generation, and follow-up.
- Coordinate with lenders, title companies, inspectors, and agents to facilitate transactions.
- Create marketing materials, social media content, and community outreach campaigns.
- Manage client communications and transaction activities using CRM systems.
Maryland Treatment CentersRockville , Maryland
Community Technician
11.2025 - Current
Job overview
- Client Supervision & Boundary Enforcement: Monitor residents and their children throughout the facility to ensure a safe, supportive, and drug-free environment.
- Crisis Conflict De-escalation: Defuse high-stress emotional outbursts and interpersonal conflicts using trauma-informed verbal communication to ensure physical and emotional safety for all residents.
- Psychoeducational Group Leading: Conduct non-medical therapy lectures, educational groups, and workshops to help clients build recovery skills.
- Safety & Security Audits: Perform regular physical rounds, room checks, and facility monitoring during day, evening, or overnight shifts.
- Compliance Testing: Administer breathalyzer tests and collect urine specimens for drug screening.
- Medication Oversight: Supervise and document self-administration of prescribed medications by residents.
- Facility Administration: Answer phone calls, log data, and greet or sign in approved guests and visitors.
SerhantBethesda, Maryland
Realtor's Assistant
01.2026 - 05.2026
Job overview
- Organized property listings and maintained database accuracy to enhance client access to real estate opportunities.
- Coordinated open houses and property showings, ensuring optimal presentation and client engagement.
- Assisted in preparing marketing materials, leveraging social media platforms for increased property visibility.
- Streamlined communication between clients and agents, fostering positive relationships and efficient transactions.
American Health Care AssociationWashington, D.C.
Administrative Assistant
11.2022 - 07.2025
Job overview
- Supported executive leadership and federally funded healthcare initiatives through project coordination and administrative support.
- Coordinated provider outreach, managed participation agreements, and tracked stakeholder communications.
- Developed customer success initiatives to improve provider engagement and streamline communications.
- Managed project dashboards, invoices, grant documentation, and operational reporting.
- Coordinated national meetings, leadership programs, and CDC-funded initiatives.
- Prepared meeting materials, internal communications, and executive reports.
AlertusBeltsville, MD
Customer Success Manager
01.2020 - 11.2021
Job overview
- Served as the first Customer Success Manager, establishing the foundation for the company's Customer Success team and processes.
- Managed customer success and implementation, ensuring emergency communication systems remained activation-ready.
- Served as the primary customer advocate, driving customer engagement, adoption, and issue resolution.
- Partnered with marketing and training teams to develop customer education programs, webinars, and user communities.
- Developed Salesforce reporting and dashboards to track customer health, implementation progress, and key operational metrics.
- Collaborated cross-functionally to improve customer experience, operational efficiency, and product development through customer insights.
PoppinWashington, DC
First Account Executive
01.2019 - 11.2019
Job overview
- Opened the company's first Washington, DC showroom and built a strong local client base.
- Managed the full sales cycle from prospecting through installation and ongoing relationship management.
- Collaborated cross-functionally to ensure successful project execution and customer satisfaction.
- Utilized NetSuite, Asana, and Monday.com to manage sales activities and client projects.
- Hosted networking events and developed partnerships to generate new business and increase brand awareness and business relationships.
- Developed new client relationships while cultivating growing and existing relationships.
CisionBeltsville, MD
Mid-Market Account Manager, Key Account Manager
12.2013 - 02.2019
Job overview
- Managed a portfolio of 150+ client accounts, driving retention, growth, and customer satisfaction.
- Identified upsell opportunities through consultative selling and strategic account management.
- Trained clients on cloud-based media communication and analytics platforms.
- Collaborated cross-functionally to deliver solutions and manage client projects.
- Resolved complex client issues to strengthen relationships and improve retention.
- Used Salesforce CRM to manage pipelines, forecasts, KPIs, and account activity.
Vocus Now Known As CisionBeltsville, MD
Sales Executive
04.2013 - 12.2013
Job overview
- Part of Vocus' first successful integration in public acquisition; Vocus acquired iContact in 2012, with responsibility to convert iContact accounts to full Vocus Marketing Suite accounts
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Responsible for upsell and management of over 1,000 accounts
- Responsible for conducting and closing software demonstrations to qualified accounts to reach performance based goals
- Utilized Salesforce.com to prepare target lists for cold calling, maintaining prospect data, maintaining strong pipeline, and managing activity
- Performance based promotion to Account Manager after 9 months.
Cumulus MediaWashington, DC
Account Executive
05.2012 - 04.2013
Job overview
- Responsible for management, development and closing of advertising accounts on Mix 107.3.
- Researched and generated new business through cold calling, rigorous prospecting, competitive media analysis, and networking.
- Developed proposals, presentations, customized integrated marketing campaigns, sponsorships and promotional features for local and regional clients and agencies including major decision makers in diverse variety of industries.
- Negotiated pricing for new business in adherence with established budget yields and goals.
- Managed production of client campaigns, events and promotions.
McKinsey DevelopmentWarrenton, VA
Marketing and Public Relations Manager
06.2011 - 05.2012
Job overview
- Developed, pitched and managed marketing and advertising plans for local and national business development
- Wrote content for client social media campaigns, media kits and press releases for client events
- Led press outreach efforts, landing clients print and broadcast earned media placement
- Organized and scheduled print ads, radio and television spots for client events
- Covered, developed and led special events for clients and turned them into earned media opportunities.
Education
Coastal Carolina UniversityConway, SC
Bachelor of Arts from Communications
08.2007 - 08.2011
Timeline
Realtor
Dart Homes of RE/MAX Realty Group
05.2026 - Current
Realtor's Assistant
Serhant
01.2026 - 05.2026
Community Technician
Maryland Treatment Centers
11.2025 - Current
Administrative Assistant
American Health Care Association
11.2022 - 07.2025
Customer Success Manager
Alertus
01.2020 - 11.2021
First Account Executive
Poppin
01.2019 - 11.2019
Mid-Market Account Manager, Key Account Manager
Cision
12.2013 - 02.2019
Sales Executive
Vocus Now Known As Cision
04.2013 - 12.2013
Account Executive
Cumulus Media
05.2012 - 04.2013
Marketing and Public Relations Manager
McKinsey Development
06.2011 - 05.2012
Coastal Carolina University
Bachelor of Arts from Communications
08.2007 - 08.2011