Summary
Overview
Work History
Education
Skills
Cell
Certification
Timeline
Generic

ELIZABETH E. SILVA

Miami

Summary

I will always strive to perform to the best of my ability to obtain a position where I can maximize my leadership skills and training experience for a better performance within the company or agency. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Data Entry/Office Management

Kristi House
08.2011 - Current
  • Monitor, review, revise, and track all closing documentation for client cases within the therapy department
  • Send out Monthly excel reports of all missing Closing Documentation in a timely manner
  • Monthly Medical billing with providers such as (Magellan, United Healthcare, Humana, Beacon, etc.) Collect weekly appointment schedules from all therapists and intakes
  • Answer and assist accordingly in high volume calls
  • Complete bimonthly closing discharge reports and upload in organizations database for funding purposes
  • Support the Therapy Department Director with formatting any necessary documents
  • Enter New therapy client referrals and demographics into the Kristi House database and maintain records via google sheets
  • Enter TRAC Documentation for SAMSHA Grant into Spars Database
  • Supervise daily operations of office, including workflow oversight, resource management, and facilitating effective communication.

Secretary Assistant

Brian and Davis Law Office
01.2007 - 12.2010
  • Drafting court statements and forms
  • Transcribing audio files and written notes for Lawyers
  • Coordinating records, projects, and calendars to ensure seamless operations
  • Transcribing and reviewing legal documents
  • Organizing and updating pleadings and discovery binders
  • Gathering and delivering documents
  • Scheduling and arranging travel for one or more lawyers
  • Provide assistance with legal research and liaising with vendors, experts, lawyers, opposing counsel, and other staff.

Education

Bachelor of Public Policy & Service - Public Policy & Service

Florida International University
Miami, FL
12.2024

Associate in Arts - Public Administration

Miami Dade Community College
Miami, FL
12.2023

Real Estate Associate -

Gold Coast School of Real Estate
Aventura, FL
08.2019

1 year completion - Music Education

Miami Dade Community College
Miami, FL
12.2008

High School Diploma -

Marjory Stoneman Douglas High School
Parkland, FL
05.2006

Skills

  • Bilingual: Fluent in English/Spanish
  • Office Management Oriented
  • Highly Motivated
  • Experienced in fast-paced environments & high-volume calls
  • Bookkeeping & Inventory
  • Computer Skilled with all MS Office Programs, Excel, Power Point, Google Sheets, Publisher, & social media marketing
  • 10 years of customer service experience
  • Medical Billing Experienced
  • Deadline-oriented
  • Data Entry Software
  • Spreadsheet Management
  • Multitasking and Organization
  • Team Leadership
  • Customer Service Management

Cell

305-726-6014

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Data Entry/Office Management

Kristi House
08.2011 - Current

Secretary Assistant

Brian and Davis Law Office
01.2007 - 12.2010

Bachelor of Public Policy & Service - Public Policy & Service

Florida International University

Associate in Arts - Public Administration

Miami Dade Community College

Real Estate Associate -

Gold Coast School of Real Estate

1 year completion - Music Education

Miami Dade Community College

High School Diploma -

Marjory Stoneman Douglas High School

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ELIZABETH E. SILVA