Elizabeth F Matray
North Branch,MN
Overview
9
9
years of professional experience
Work History
Medical Support Assistant, ROVER
Veterans Health Administration VHA
Minneapolis, MN
11.2023 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
- Reviewed requests for leave of absence and ensured all required forms were completed accurately.
Marketing Customer Service Assistant
Federated Insurance
Mankato, MN
02.2022 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Collaborated closely with colleagues to meet customer needs.
- Maintained accurate CRM database by entering and regularly updating client information.
- Sent out service reminder notices to customers by letter, text, or telephone.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Documented customer information and activity in customer database.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Administrative Coordinator
HADC, Ridgeway on 23rd, Assisted Living
New Ulm, MN
09.2019 - 10.2021
- Handled incoming calls, offering relevant information to each
- Monitors office inventory to maintain adequate supply levels and order products.
- Organize and maintain payroll information by entering data, deleting errors, calculating and collecting information.
- Code invoices and other records to maintain organized and accurate records.
- Manage scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Identify and hire talented individuals, bringing valuable skills and great experience, to the team.
- Complete background studies on new hires.
- Supported the Director with organizing and processing admission-related documents.
Veterinary Technician Assistant
New Ulm Regional Veterinary Clinic
New Ulm, MN
06.2015 - 08.2017
- Operated anesthesia, oxygen, and monitoring equipment.
- Administered and monitored anesthesia for surgeries and operations.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
Education
AAS - Veterinary Technology
Ridgewater College
2017
Skills
- Customer service
- Office inventory management
- Schedule management
- Employee training
- Accountable Professional
- Timekeeping
Timeline
Medical Support Assistant, ROVER
Veterans Health Administration VHA
11.2023 - Current
Marketing Customer Service Assistant
Federated Insurance
02.2022 - 11.2023
Administrative Coordinator
HADC, Ridgeway on 23rd, Assisted Living
09.2019 - 10.2021
Veterinary Technician Assistant
New Ulm Regional Veterinary Clinic
06.2015 - 08.2017
AAS - Veterinary Technology
Ridgewater College