Elizabeth F. Piskun

Work History

Barn 66 LLC.

Amarillo, TX

01.2023 - Current

Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Displayed absolute discretion at handling confidential information.
Completed business correspondence, transcription, and data entry.
Oversaw personal and professional calendars and coordinated appointments for future events.
Conferred with customers by telephone, chat or email to provide information.
Increased productivity of employer's personal goals of start-up project.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.

AIG Retirement Services

02.2022 - 12.2022

Prepared and interpreted for clients information, such as, financial document summaries, and income projections.
Explained to clients personal financial advisors; responsibilities and types of services to be provided.
Guided clients in gathering information, such as bank account records, income tax returns, life, and or wills.
Developed and maintained databases to store customer information.
Received over 30 intra office calls per day on support line.
Searched, extracted and interpreted information to determine correct input procedure.
Identified data entry errors and reported to necessary departments.
Reviewed outstanding requests and redirected workloads to complete projects on time.
Located and corrected data entry errors and reported to management.
Organized, sorted, and checked input data against original documents.

AIG Retirement Services

04.2020 - 02.2022

Surpassed performance goals by approaching client interactions with resourcefulness, organization and customer-centric solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained knowledge of company products to provide helpful suggestions to customers.
Responded to telephone inquiries and complaints following inaccuracies.
Awarded Employee of the Month 6 times in Customer Service. Call Center.
Updated and maintained database with accurate customer information and timely data entry.
Managed over 55 customer calls per day while logging details of customer service calls in computer system.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Streamline and updated mailing system to agents, clients, and prospective clients.