Elizabeth Foutch
Winter Haven,FL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Taco Bell. Skilled in schedule management and exceptional customer service, consistently delivering results that exceed employer expectations. Demonstrates adaptability and a commitment to safety, achieving high ratings in challenging environments.
Overview
15
15
years of professional experience
Work History
Uber Driver
Self Employed Services
01.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed deep knowledge of local routes and area destinations.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Followed company guidelines and policies when interacting with passengers.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Security Supervisor
Allied
11.2019 - 08.2023
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised team of 12 security personnel during shift.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Kept team compliant with security protocols and appearance standards.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Correctional Officer
Algoa Correctional Center
02.2017 - 08.2019
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
General Manager
Taco Bell
01.2013 - 02.2017
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Caseys General Store and Gas Station
03.2012 - 08.2014
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Crew Leader
Road Ranger Truck Stop
01.2010 - 03.2013
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Monitored team members to verify work quality and address concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Education
No Degree - Paralegal
Sanford Brown College
St Louis MO01-1993
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Cleanliness
- Safe driving
- Time management
- Emergency response
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Communication
- Ride-sharing platform knowledge
- Dependable and reliable
- Effective communication skills
- Customer-oriented
Timeline
Uber Driver
Self Employed Services
01.2023 - Current
Security Supervisor
Allied
11.2019 - 08.2023
Correctional Officer
Algoa Correctional Center
02.2017 - 08.2019
General Manager
Taco Bell
01.2013 - 02.2017
Assistant Manager
Caseys General Store and Gas Station
03.2012 - 08.2014
Crew Leader
Road Ranger Truck Stop
01.2010 - 03.2013
No Degree - Paralegal
Sanford Brown College
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