Elizabeth G. Duran
Winter Garden,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Scheduling Liaison
Disney’s Hollywood Studios
05.2021 - Current
- Develop creative Cast utilization strategies and identifying opportunities for efficiency
- Collect and analyze data and feedback to identify opportunities to improve relationship between character areas and base team
- Create and maintain schedules for offerings at Disney’s Hollywood Studios
- Coordinate bid preparation, bid execution, and bid implementation twice yearly
- Manage workload, position standards, and labor budget for all Entertainment Offerings at Disney’s Hollywood Studios
- Partner with DLE Integrated Strategy and Communications Team to ensure accurate representation of offerings to CIMA
Entertainment Guest Experience Manager
Disney’s Hollywood Studios
11.2017 - Current
- Inspire, recognize, monitor performance, coach, and develop front-line Cast Members from various cultures, backgrounds, and styles
- Take initiative to make day-to-day operational decisions in line with Safety, Guest, Cast Member and financial expectations
- Foster, Build, and maintain relationships to best communicate and interact with Guests, front-line Cast Members, partners, vendors, and Leaders
- Manage the coordination and delivery of daily live entertainment offerings including Characters, Live Show, Parades, Atmosphere, and Special Events
- Achieve 100% Guest excellence by implementing the Five Keys
Guest Relations Professional Intern
Disney’s Hollywood Studios
06.2017 - 11.2017
- Assisted Guests with all concerns including ticketing, lost and found, resort issues, and park downtimes
- Empowered to make Magic for Guests and solve any and all issues to ensure a magical vacation
- Answered questions and addressed, resolved, or escalated issues to Leadership to satisfy Guests needs
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency
Education
Bachelor of Science - Event Management
University of Central Florida
Orlando, FL12.2016
Skills
- Collaborative Relationships
- Guest Experience
- Company Policy Compliance
- Incident Management
- Verbal and Written Communication
- Organizational Standards
- Operational Improvements
- Improvement Recommendations
- High-Pressure Environments
- Leadership
- Operational Efficiency
- Policy and Procedure Implementation
Other Roles at Walt Disney World 2002-2017
Food & Beverage Server
Concierge
Entertainment Captain
Character Performer
Accomplishments
- Evaluated and strengthened the Star Tours area Character offerings
- Collaborated with the Galactic Nights Entertainment Team and Operations Team to enhance and problem-solve ahead of event
- Coordinating the in-park Character experiences at Disney’s Hollywood Studios for the Star Wars Half Marathon
- Supervised team of technicians, performers, and volunteers
Star Wars Galactic Nights 2018
Star Wars Half Marathon
Volunteer Experience
Festival of the Lion King Cast and Crew - Reunion Committee
- Managed and organized a three-day reunion for 400 past and current cast and crew of the Festival of the Lion King show including a banquet with an entertainment program
Timeline
Scheduling Liaison
Disney’s Hollywood Studios
05.2021 - Current
Entertainment Guest Experience Manager
Disney’s Hollywood Studios
11.2017 - Current
Guest Relations Professional Intern
Disney’s Hollywood Studios
06.2017 - 11.2017
Bachelor of Science - Event Management
University of Central Florida
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