Elizabeth G. Naugle
York,PA
Summary
Extensive managerial experience Reliable individual proudly offering 16 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in sales industry.
Overview
12
12
years of professional experience
Work History
Bartender
Heritage Hills Resort, Avenue Ale House
09.2021 - Current
- Served high customer volumes during special events, golf outings, and holidays.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Assistant Bar Manager
TJ Rockwell's
01.2018 - 08.2021
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bar Manager
Nick's Bistro
03.2015 - 01.2018
- Served and catered to patrons of the bar
- Various tasks relating to bar maintenance and operation including: cleaning bar equipment, managing financials, and opening and closing the bar
- Recommended products to clientele
- Increased revenue by developing and promoting new drink specials
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Price Accuracy Coordinator
Weis
12.2015 - 05.2017
- Markets: Lead Price Accuracy, Regularly engaged in customer service tasks including overseeing and correcting price accuracy complaints
- Communicated with store management in supervising all store departments in ensuring proper product pricing
- Mediated between store management and subordinates regarding schedule and department goals
- Also operated store customer service desk and handled storewide customer complaints
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
Bar Manager
Hurricane Pizza Grill
01.2012 - 03.2014
- Regularly conducted bar inventories, as well as counting down drawers and bookwork relating to bar finances
- Generated weekly employee schedules and supervised all bar employees on shift
- Handled and resolved all customer complaints relating to restaurant performance standards
- Closed out cash register and prepared cashier report at close of business.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Promotional Manger/ Bar Manager
Cornett Hospitality
01.2012 - 01.2014
- Fully responsible for composing and operating promotional campaigns, including organizing charity events
- Was responsible for creating events within the community to boost franchise sales
- Oversaw entire staff of establishment and completed all tasks relating to store operations
- Planned and researched events and concepts to boost company sales
Education
No Degree - General Studies
Harrisburg Area Community College
Harrisburg, PA01.2010
Diploma -
Elizabethtown Area High School
Elizabethtown06.2009
Skills
- Foodservice Management
- Staff Training
- Bar Management
- Budget Development
- Vendor Relationship Management
- Restaurant Management
- Responsible Alcohol Service
- Customer Relations
- Inventory Management
- Event Coordination
- Sales Promotion
- Strategic Planning
- Ordering bar supplies
- Sales expertise
Timeline
Bartender
Heritage Hills Resort, Avenue Ale House
09.2021 - Current
Assistant Bar Manager
TJ Rockwell's
01.2018 - 08.2021
Price Accuracy Coordinator
Weis
12.2015 - 05.2017
Bar Manager
Nick's Bistro
03.2015 - 01.2018
Bar Manager
Hurricane Pizza Grill
01.2012 - 03.2014
Promotional Manger/ Bar Manager
Cornett Hospitality
01.2012 - 01.2014
No Degree - General Studies
Harrisburg Area Community College
Diploma -
Elizabethtown Area High School
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