Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Elizabeth G. Persun

Elizabeth G. Persun

Holt,MO

Summary

Talented Leader with expert team leadership, management, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Attentive to detail with experience in coordinating projects, programs and improvements. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Manager, Senior Team Lead

Oracle
02.2019 - 06.2023
  • Managed and motivated 25 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring 25 team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Responsible for operational outcomes and deliver functional and technical solutions to clients.
  • Ensured that operational policies were followed and business objectives were achieved by focusing on best practices and process improvement.
  • Applied company's methodology, company procedures, and leading practices to optimize and enhance business outcomes.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Gained vital training as subject matter expert in Cerner’s Revenue Cycle Scheduling Solution for Department of Veterans Affairs.
  • Developed strategic thinking skills in order to communicate effectively with clients to help shape their clinical systems, decrease errors, and reduce wasteful spending.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Completed vigorous training evolutions which increased my knowledge and abilities surrounding consulting and clinical computer systems for VA Staff.
  • Onboarded 30 new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Military Police Officer

United States Navy, USN
06.2011 - Current
  • Organized and developed efficient work schedules for patrolman
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Trained other officers in firearms and self-defense tactics.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Documented and organized security information accurately and efficiently.
  • Created and implemented security protocols and procedures to safeguard personnel and property.

Human Resources Intern

KS, Bear Communications, LLC
08.2018 - 01.2019
  • Supported HR team with implementing new HR platform called Paycom.
  • Monitored applicant tracking system where I learned to navigate through hiring process of potential employees.
  • Conducted job analyses to update job descriptions for new ATS software.
  • Carried out cold-call phone interviews to hire for entry level positions.
  • Worked with HR team to coordinate company events.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.

Customer Service Representative

First State Bank & Trust
11.2016 - 07.2018
  • Enhanced bank productivity by handling all deposit and cash transactions 100% error free.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and designed marketing ideas for banking promotions in the Lawrence Market.
  • Assisted with training and development of 3 employees for the Customer Service Representative position.

Education

Bachelor of Science - Management & Leadership

University of Kansas
Lawrence, KS
12.2018

Skills

  • Project Planning
  • Work Planning and Prioritization
  • Project Management
  • Client Support
  • People Management
  • Specification Compliance
  • Program Monitoring
  • Continuous Improvement Process
  • Client Relationships
  • Administrative Operations
  • Oracle PeopleSoft
  • Cerner Profile

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn

Timeline

Manager, Senior Team Lead

Oracle
02.2019 - 06.2023

Human Resources Intern

KS, Bear Communications, LLC
08.2018 - 01.2019

Customer Service Representative

First State Bank & Trust
11.2016 - 07.2018

Military Police Officer

United States Navy, USN
06.2011 - Current

Bachelor of Science - Management & Leadership

University of Kansas

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Elizabeth G. Persun