Clinical professional skilled in overseeing patient care and guiding teams to achieve optimal clinical outcomes. Strong focus on team collaboration and adaptability to evolving healthcare needs. Expertise in clinical assessments, treatment planning, and staff development. Reliable leader known for fostering supportive and results-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consultant
Technical Assent
Washington, DC
09.2022 - 04.2023
Worked on the Reimaging Veterans Healthcare Workforce Matters project for the VHA Innovation Ecosystem and the VA Pittsburgh Employee Engagement Center.
Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Director
Walter Reed National Military Medical Center
Bethesda, MD
01.2018 - 06.2021
Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Program's efforts improved patient outcomes, enhanced graduate programs, expedited medical readiness and standardized business practices with predictable capital.
Successfully processed 9,000 nationwide and worldwide DOD specialty referrals to market.
Processed non-DOD specialty referrals to market from nine VA regions serving 6M veterans.
Modernized business operations resulting in the successful capture and collection of $20 million.
Collaborated with VA region 5 on five specialty programs worth $17.5M increasing care access.
Implemented Prospective Payment Pilot program capturing extra $2.25M in annual revenue.
Virtual Health Program Manager
Walter Reed
Bethesda, MD
01.2018 - 09.2020
Developed health initiatives to enhance community wellness and engagement.
Improved program effectiveness by coordinating resources and staff efficiently.
Increased regional virtual presence at 10 military facilities, adding 13 specialties and $370M worth of equipment.
Optimized staff and equipment efficiency, resulting in $576K cost savings.
Established MHS Remote Health Monitoring Diabetes Program, improving Hg1AC levels by 89% within 90 days.
Enhanced capabilities with 15% provider increase, room expansion, and 60% platform expansion.
Department Head
Walter Reed
Bethesda, MD
11.2016 - 01.2018
Supervised Medical, Surgical, Oncology, Traumatic Brain Injury and Psychiatric Inpatient Units directing 255 staff with $534K operating budget and $2.3M worth of equipment.
Oversaw day-to-day operations on all units, optimizing staff skills; promoting cohesion, training, communication, and personnel growth and wellness; monitoring patient care and outcomes; enforcing organizational rules and incorporating policy changes; establishing process improvement and care initiatives to improve patient outcomes.
Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
Mentored junior team members, providing guidance and support to foster professional growth and success.
Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
Director
Naval Health Clinic Annapolis-Naval Academy
Annapolis, MD
09.2012 - 11.2016
Directed 63 members in operation of 7 departments in 3 locations completing 56,000 encounters and 360 surgical cases annually.
Spearheaded the creation of an undersea medicine commissioning officer billet
Procured $1.2M for staff and equipment to establish an embedded concussion clinic for care of traumatic brain injury patients.
Optimized HR positions to create additional case manager position providing continuity of care for all four classes.
Led three command Lean Six Sigma Projects increasing access to care in Physical Therapy by 75 percent, yielding $1.2 million dollars in network cost savings; reducing Influenza Immunization throughput time by 45 percent; and improving Anti-Depressant Medication Management tracking by 40 percent.
Assisted with purchased care reduction by $2.4M and achievement of lowest emergency room utilization in region.
Executive Assistant
Bureau of Medicine and Surgery
Falls Church, VA
04.2010 - 09.2012
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Processed travel expenses and reimbursements for executive team and senior management group.
Served as a liaison between departments to facilitate effective communication throughout the command and organization.
Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
Education
Master of Nursing - Acute Care/Critical Care
Johns Hopkins University
Baltimore, MD
Bachelor of Science - Nursing
Saint Mary’s College
Notre Dame, IN
Bachelor of Science - Biology
Saint Mary’s College
Notre Dame, IN
Skills
Public Speaking
Staff Development
Communication Skills
Teamwork
Experienced Trainer
Time Management
Leadership
Conflict Resolution
Case Management
Attention to Detail
Self Motivation
Management
Interpersonal Skills
Customer Service
Research
Utilization Management
Healthcare & Business Operations
Problem Solving
Adaptability
Strategic planning
Teamwork mindset
Human resources management
Consulting
Change management
Project management
Negotiation
Business analysis
Technology integration
Revenue development
Business planning
Operations management
Employee supervision
Financial management
Organizational development
Contract management
Customer experience design
Flexibility
Systems analysis
Staff management
Productivity improvement
Client relationship management
Cross-functional collaboration
Stakeholder management
Strong leadership skills
Problem-solving
Processes and procedures
Customer relationship management
Project leadership
Process optimization
Analysis & evaluation
Continuous improvement
Attention to detail
Analytical thinking
Team leadership & development
Integrity and honesty
Goal setting
Quality assurance
Cultural awareness
Client engagement
Innovation management
Digital transformation
Corporate governance
Best practices implementation
MS office
Patient Care
Military Experience
Clearance
Secret
Certification
Registered Nurse License (RN) - State Board of Nursing-VA and DC
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