Elizabeth "Liz" Gonzalez
Customer Service Representative
Largo,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Hollister.Co
06.2021 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates.
- Achieved recognition for contribution to store success by optimizing sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Personal Shopper
Shipt
08.2017 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Conferred with customers via text to understand needs and make recommendations.
- Noted customer special requests, preferences and favorite products to enhance service and build loyalty.
- Picked quality and accurate items for daily customer orders.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Kept vehicle clean and neat to offer professional impression to every customer.
Marketing Manager/Customer Service Representative
Kinesis, The Movement Studio
12.2019 - 04.2020
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls, social media direct messages, and emails with minimal wait times.
- Responded to customer requests for services and company information.
- Recommended classes to customers, thoroughly explaining details.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Created company brand messaging, collateral materials, customer events, and promotional strategies.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Orchestrated and implemented re-branding of Bungee Classes to improve sales and maximize effectiveness.
Restaurant Busser/Waitress
First Watch
05.2018 - 11.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Stayed up-to-date on menu changes to help customers make food choices.
Marketing Specialist
DOW Electronics
01.2017 - 06.2017
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
- Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
- Partnered with graphics team to prepare, design, implement and measure success of campaigns.
- Designed dynamic print ads, point of sale pieces and marketing proposals for retailers.
- Tracked key metrics and developed spreadsheets using Excel.
- Wrote engaging and successful marketing, advertising and website copy.
Education
Bachelor of Arts -
University of Tampa
01.2013 - 12.2016
Skills
Employee performance evaluations
Timeline
Assistant Manager
Hollister.Co
06.2021 - Current
Marketing Manager/Customer Service Representative
Kinesis, The Movement Studio
12.2019 - 04.2020
Restaurant Busser/Waitress
First Watch
05.2018 - 11.2019
Personal Shopper
Shipt
08.2017 - Current
Marketing Specialist
DOW Electronics
01.2017 - 06.2017
Bachelor of Arts -
University of Tampa
01.2013 - 12.2016
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