Elizabeth H Soria

• Streamlined device SIM cards and PIN-based product inventory management for improved efficiency, accurate forecasting, and retailer order fulfillment.
• Provided exceptional customer service by responding to a medium volume of inbound calls to give information and solutions to payment transactions, system issues, and products available.
• Coordinated product launches, ensuring timely set-up and optimal market exposure and processed sales orders received via email.
• Supported internal departments such as finance, operations, and IT, ensuring seamless collaboration and alignment on project goals and processes.

• Assisted the Leisure Sales and Group Sales teams with the preparation of proposals and/or contracts, expense reports, and travel arrangements for trips and trade shows.
• Conducted guest site visits, showcasing venue features and benefits, leading to higher conversion rates.
• Managed the details of FAM's and employee events while staying within budget and maintaining high quality standards.
• Collaborated in the processing of yearly wholesale contracts for all partners and maintained the Travel Agent database to ensure websites and rates were updated.

• Coordinated trade shows and events to showcase hotel products, resulting in increased customer engagement and potential business opportunities.
• Assisted the sales team by providing updates on room inventory and meeting space, as well as making reservations to increase room revenue by 20%.
• Assembled sales collateral to send to prospects, monitored customer reviews, and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
• Ordered office supplies, reconciled purchase orders, and processed invoice and commission payments for vendors and meeting planners.

• Organized site visits for potential clients, showcasing venue offerings and highlighting key selling points.
• Participated in industry conferences and networking events to expand my professional network and increase group sales opportunities.
• Coordinated closely with other departments, such as catering and operations teams, to ensure smooth event execution and guest satisfaction.
• Maintained accurate records of all group bookings, payments received, and event details for seamless coordination among departments involved in event execution.

• Collaborated in the implementation and production of the Interline Electronic Ticket to maximize the airline's revenue and expand the business internationally.
• Lead the testing and verification of each interline electronic ticket implemented with partner airlines.
• Supervised the Help Desk department designated to assist sales system users and airport operations systems.
• Coordinated team meetings to discuss the project's status and objectives.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.