Elizabeth Hazeltine
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Affordable Septic and Repair, leveraging exceptional organizational skills and a commitment to excellence. Expert in office management and customer service, adept at fostering teamwork and collaboration. Achieved significant improvements in client loyalty and operational workflows without exceeding budget constraints. Experienced in optimizing productivity and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Affordable Septic and Repair
08.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Nail Technician
Self-employed
02.2020 - 08.2023
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
Marketing Manager\Brand Ambassador\Secretary
All Things Auto
07.2014 - 03.2018
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
- Created and managed social media campaigns to increase brand engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrator\Refurbishing Labor
Tillis Roberts
10.2012 - 12.2013
- Completed in-depth research to answer more complex questions.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
- Collaborated with team members on large-scale projects, improving overall productivity and project completion times.
- Aided in streamlining the parts ordering process, reducing wait times and minimizing delays in project completion.
- Maintained a clean and organized work environment to optimize workflow and safety standards.
- Assisted senior technicians in completing complex repair jobs for increased shop efficiency.
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
Licensed Operator
Self-employed
10.2009 - 05.2010
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
Night Audit Manager
MCAS New River Bachelor's Officers Quarters
01.2008 - 01.2009
- Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
- Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
- Facilitated internal audits and prepared detailed reports on findings.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Customer Service Representative
United States Postal Service, USPS
05.2007 - 12.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Richlands High School
RichlandsSkills
Customer Service
Office Management
Organizational Skills
Clear oral/written communication
Scheduling and calendar management
Operations Management
Human Resources
Computer Skills
Professional and Courteous
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Affordable Septic and Repair
08.2023 - Current
Nail Technician
Self-employed
02.2020 - 08.2023
Marketing Manager\Brand Ambassador\Secretary
All Things Auto
07.2014 - 03.2018
Administrator\Refurbishing Labor
Tillis Roberts
10.2012 - 12.2013
Licensed Operator
Self-employed
10.2009 - 05.2010
Night Audit Manager
MCAS New River Bachelor's Officers Quarters
01.2008 - 01.2009
Customer Service Representative
United States Postal Service, USPS
05.2007 - 12.2007
High School Diploma -
Richlands High School
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