Elizabeth Hazeltine
Office Manager
Fortville,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Office Manager
Affordable Septic and Repair
08.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Nail Technician
Self-employed
02.2020 - 08.2023
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
Marketing Manager\Brand Ambassador\Secretary
All Things Auto
07.2014 - 03.2018
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
- Created and managed social media campaigns to increase brand engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrator\Refurbishing Labor
Tillis Roberts
10.2012 - 12.2013
- Completed in-depth research to answer more complex questions.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
- Collaborated with team members on large-scale projects, improving overall productivity and project completion times.
- Aided in streamlining the parts ordering process, reducing wait times and minimizing delays in project completion.
- Maintained a clean and organized work environment to optimize workflow and safety standards.
- Assisted senior technicians in completing complex repair jobs for increased shop efficiency.
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
Licensed Operator
Self-employed
10.2009 - 05.2010
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
- Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
Night Audit Manager
MCAS New River Bachelor's Officers Quarters
01.2008 - 01.2009
- Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
- Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
- Facilitated internal audits and prepared detailed reports on findings.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Customer Service Representative
United States Postal Service, USPS
05.2007 - 12.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Richlands High School
RichlandsSkills
Customer Service
Office Management
Organizational Skills
Clear oral/written communication
Scheduling and calendar management
Operations Management
Human Resources
Computer Skills
Professional and Courteous
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Affordable Septic and Repair
08.2023 - Current
Nail Technician
Self-employed
02.2020 - 08.2023
Marketing Manager\Brand Ambassador\Secretary
All Things Auto
07.2014 - 03.2018
Administrator\Refurbishing Labor
Tillis Roberts
10.2012 - 12.2013
Licensed Operator
Self-employed
10.2009 - 05.2010
Night Audit Manager
MCAS New River Bachelor's Officers Quarters
01.2008 - 01.2009
Customer Service Representative
United States Postal Service, USPS
05.2007 - 12.2007
High School Diploma -
Richlands High School
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