Elizabeth "Jane" Brownlee

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing schedule assignments to drive operational excellence.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed office activities by maintaining communication between referring dentists, tracking records, and filing all documents.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Created and implemented secure filing systems for sensitive employee and client documents.
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• In charge of office correspondence with patients and referring dentists.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Monitored front areas so that questions could be promptly addressed.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Oversaw staff of 5 physicians, 13 employees, 2 hospitals, 2 offices. Able to perform every office administrative function including transcription, oversee and produce monthly A/R reports, communication and correspondence with insurance companies, legal offices, other medical facilities and physicans, communicating medical test results, calling in patient medicines, employee payroll and oversee personnel issues, Quickbooks, posting all hospital billing, creation and overseeing CPT, ICD, HCPCS, HIPAA compliance, create monthly office and hospital schedule for 5 physicians, back up any administrative office position. Oversaw computer functions and repairs.

Created initial CPT, ICD codes for office use and redesign of office bill.