Summary
Overview
Work History
Education
Skills
Personal & Professional References
Timeline
Generic
Elizabeth Joy Southwell

Elizabeth Joy Southwell

Albertville,MN

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

20
20
years of professional experience

Work History

Supervisor (DOR: Operations)

Kate Spade
10.2024 - Current
  • Interim Supervisor (08/2022-09/2023)
  • Interim ASL (07/2025-09/2025).
  • Oversaw daily operations, ensuring compliance with brand standards and operational guidelines.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Collaborated with cross-functional teams to align operational goals with corporate strategies.
  • Monitored sales trends and customer feedback to inform merchandising decisions and promotional strategies.

Owner and President

Impressive Designs, Inc.
06.2016 - 03.2018


  • Managed project timelines and budgets, ensuring on-time completion of services.
  • Implemented quality control processes that improved design accuracy and consistency.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Legal Assistant

Deckert & Van Loh
09.2014 - 12.2014
  • Attended client meetings.
  • Managed case files and documentation to ensure compliance with legal standards.

Teacher

Life in Christ Preschool
11.2020 - 08.2025
  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Fostered a positive classroom environment that encouraged student participation and collaboration.
  • Assessed student progress through formative and summative evaluations to tailor instruction.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Client Services and Insurance Specialist

Ascension Point
08.2012 - 09.2014


  • Managed client portfolios, recovered funds for clients, handled probate and estate work, processed insurance claims on behalf of clients, worked in process improvement, created a job training manual, and worked in compliance (FTC, state licensing, call audits, etc.).
  • Analyzed complex insurance claims to ensure compliance with company policies and regulatory standards.
  • Facilitated communication between clients and insurance providers to resolve inquiries and expedite claim processing.
  • Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
  • Implemented process improvements that increased efficiency in claims resolution workflows by streamlining documentation practices.
  • Conducted regular audits of claim files, ensuring accuracy and consistency in reporting procedures across the department.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.

Senior Account Manager

DCM Services
06.2005 - 08.2012
  • Recovered funds for clients, which required communication with probate and estate attorneys.
  • Performed call audits
  • Forecasting
  • Mentored and trained new employees.
  • Created a training manual

Education

Bachelor's Degree - Pre-professional Law and Business Administration

Dordt College
Sioux Center, IA
05.2000

General Studies - undefined

Sunnyside Christian School
Sunnyside, WA
06.1996

Skills

  • Staff management and development
  • Time management abilities
  • Analytical skills
  • Customer service
  • Policy enforcement
  • Process improvement
  • Operations management
  • Audit reporting
  • Goal oriented
  • Complex Problem-solving
  • Inventory control
  • Attention to detail

Personal & Professional References

  • Lisa Anderson / Education Chair at Life in Christ Preschool / 763-370-8821
  • Nadine Hintz / Store Manager at Kate Spade / 863-273-5308
  • Thersia Walsh / Former Manager at Ascension Point / 612-414-0281
  • Wendy Fritz / Kate Spade / 612-449-4126
  • Bree Reuben / Kate Spade / 763-400-0345
  • Charlotte Fleck / Kate Spade / 320-428-5782
  • Jess Hartmann / Life in Christ Preschool / 320-493-1392
  • Christine Dubay / Life in Christ Preschool / 612-598-1101
  • Eli Burkman / Life in Christ Preschool / 612-251-5646

Timeline

Supervisor (DOR: Operations)

Kate Spade
10.2024 - Current

Teacher

Life in Christ Preschool
11.2020 - 08.2025

Owner and President

Impressive Designs, Inc.
06.2016 - 03.2018

Legal Assistant

Deckert & Van Loh
09.2014 - 12.2014

Client Services and Insurance Specialist

Ascension Point
08.2012 - 09.2014

Senior Account Manager

DCM Services
06.2005 - 08.2012

General Studies - undefined

Sunnyside Christian School

Bachelor's Degree - Pre-professional Law and Business Administration

Dordt College

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