Elizabeth June Villanueva
Cudahy,CA
Overview
14
14
years of professional experience
Work History
Service Writer
Walmart
Pico Rivera, CA
08.2024 - Current
- Streamlined guest check-in processes for scheduled appointments.
- Facilitated guest reception and evaluated vehicle requirements to deliver customized support.
- Enhanced guest support by resolving concerns and inquiries regarding vehicles and prior services.
- Oversaw accurate input of vehicle information, ensuring clarity in directions for technicians.
- Conducted thorough inspections of guest vehicles to identify any damage prior to service execution.
- Facilitated tire ordering processes to ensure timely inventory replenishment.
Barista Shift Supervisor
Starbucks
Lynwood, CA
09.2018 - Current
- **Ensure compliance with health and safety regulations during food preparation and beverage serving.**
- **Monitor equipment performance, addressing maintenance needs.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Manager/Shift Lead/FOH
Alondra Hot Wings
Paramount, CA
09.2013 - 09.2016
- Labor cost managing
- Oversee all inventory orders
- Assist staff as needed
- Update Corporate office on the day to day
- Table touching to assure guests satisfaction
Sales Associate
La Femme
Los Angeles, CA
03.2012 - 06.2012
- Open & Clean Store
- Open Packages and verify inventory and shipment info
- Move merchandise to sales floor
- Greet and Assist customers, some computer work.
Education
High School - undefined
Bell High School
Bell, CA01.2009
Skills
- Utilized Spanish language proficiency to bridge communication gaps and foster inclusive environments
- Enhanced team dynamics by promoting open communication and collaboration Drove initiatives that resulted in improved team morale and engagement Fostered an inclusive environment that encouraged diverse perspectives and ideas
- Exhibited strong teamwork skills and autonomy in completing assignments and driving results
Timeline
Service Writer
Walmart
08.2024 - Current
Barista Shift Supervisor
Starbucks
09.2018 - Current
Manager/Shift Lead/FOH
Alondra Hot Wings
09.2013 - 09.2016
Sales Associate
La Femme
03.2012 - 06.2012
High School - undefined
Bell High School