Elizabeth Koh
Summary
Dynamic operations leader experienced in managing complex initiatives, improving business processes, and driving measurable outcomes across AI, technology, sales, and business development. Skilled in strategic problem-solving, project management, data-driven decision-making, and cross-functional collaboration, with a strong ability to translate complex challenges into actionable solutions and drive business impact.
Overview
6
6
years of professional experience
Work History
Senior AI Quality Control Auditor
Scale AI
Remote
06.2024 - Current
- Validated reviewer assessments across 500+ deliverables supporting leading LLMs, including ChatGPT, Grok, Perplexity, and Gemini
- Collaborated with leads and contributors across 10+ AI initiatives spanning image analysis, speech recognition, and text evaluation
- Ensured project completion and evaluation accuracy while upholding established quality standards
- Analyzed evaluation results to identify quality trends and process gaps, providing actionable feedback to improve client satisfaction and streamline handoffs to engineering teams
Data Center Operations Technician
Amazon Web Services
New Albany, Ohio
07.2025 - 03.2026
- Resolved 340 service requests, meeting SLA targets and supporting 24/7 operational continuity
- Performed root cause analysis on hardware and network issues to resolve and reduce disruption
- Coordinated cross-functional infrastructure projects involving fiber and network management, structured cabling, and new installations to support scalable operations
Business Development Manager
Gen Mobile
Raleigh, North Carolina
01.2023 - 06.2024
- Drove new-market expansion initiatives, generating $536K in revenue within the first six months through strategic planning, targeted marketing, and customer acquisition
- Established and managed 8 key partnerships, expanding market presence in the Raleigh-Durham area
- Analyzed market and performance data to refine business strategies and identify growth opportunities
- Led team development, aligning execution with business objectives and performance targets
Corporate Trainer
Spectrum
Columbus, Ohio
01.2022 - 01.2023
- Mentored 5+ new hires weekly through tailored coaching and performance feedback, aligning development with organizational goals and KPIs
- Designed and delivered sales and relationship-building training to strengthen employee performance
- Improved recruitment and onboarding strategies, supporting overall workforce quality and readiness
Account Manager
AT&T
Houston, Texas
09.2020 - 01.2022
- Achieved 10–12% increase in weekly new-client acquisition through consultative engagement
- Managed 200+ client accounts, proactively resolving issues and strengthening relationships
- Improved customer retention through proactive relationship management and needs-based solutions
Education
Bachelor of Arts - Business Administration And Management
Gordon College
Wenham, MA05-2020
High School Diploma -
International Community School
Singapore 05-2015
Skills
- Strategic Planning & Process Transformation
- Project & Program Management
- AI Evaluation & Emerging Technologies
- Data Analysis & Business Insights
- Cross-Functional Leadership
- Process Improvement & Operational Excellence
- Relationship & Stakeholder Management
- Sales & Business Development
Timeline
Data Center Operations Technician
Amazon Web Services
07.2025 - 03.2026
Senior AI Quality Control Auditor
Scale AI
06.2024 - Current
Business Development Manager
Gen Mobile
01.2023 - 06.2024
Corporate Trainer
Spectrum
01.2022 - 01.2023
Account Manager
AT&T
09.2020 - 01.2022
Bachelor of Arts - Business Administration And Management
Gordon College
High School Diploma -
International Community School