Summary
Work History
Education
Skills
Timeline
Generic

Elizabeth "Lauren" Simpson

Pinellas Park,FL

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Work History

Business Solutions Service Specialist

PODS, LLC
08.2022 - 04.2023
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Performed detailed research of customer business structures to accurately tailor service to unique needs of each.
  • Recommended specific containers to customers based on their unique requirements of each.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Defined and described logistics of proposed projects to customers.
  • Managed over 50 plus calls per day.
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.

Inbound Sales Representative/Consult II – Sales

PODS, LLC
02.2022 - 08.2022
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Documented details of calls and customer interactions.
  • Worked with residential customers to sell over 10 containers per day.
  • Worked with multiple means of communication within fast-paced environment.
  • Kept detailed records of changing inventories for containers using OE (Order Entry) and Salesforce.
  • Utilized automated systems to log and retrieve information.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Responded to customers within required turnaround times.

Secretary/First Responders

Pinellas Park High School
08.2016 - 12.2021
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls.
  • Responded to emails and other correspondence to facilitate communication and enhance school processes.
  • Managed transportation for entire school utilizing Sugar.
  • Provided clerical support to first responder staff by copying, faxing, and filing documents.
  • Entered data into system and updated student contact with information to keep records current.
  • Promoted and managed events related to first responders. Discovery Night, District Application, Disasters and Desserts, Sponsor for 11th grade Leadership Team, Teacher Appreciation Week, Sr. Banquet, etc.
  • Input of referrals, volunteer hours, purchase orders, lockers, staff and student parking tags, hall passes, tardy, detentions and staff inventory
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent family/community relationships through timely response to inquiries going above and beyond to accommodate requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Clerk Specialist I/Human Resources/Vault

Pinellas County School Board
01.2016 - 08.2016
  • Provided quality clerical support through data entry, document management, email correspondence.
  • Interacted with personnel by phone, email, or in-person to provide information.
  • Maintained filing system and organized personnel documents for easy retrieval of information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Office Clerk II/Front Office Clerk

St. Petersburg High School
08.2014 - 01.2016
  • Interacted with students/families and community by phone, email, or in-person to provide information.
  • Provided clerical support by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for students and family satisfaction.
  • Screened visitors and issued badges to maintain safety and security.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.

Office Clerk II/Student Sevices

St. Petersburg High School
08.2012 - 06.2014
  • Performed clerical/secretarial duties for several Assistant Principals. Responsible for input of discipline referrals and permits to leave. Act as liaison between parents/students and school-based administrative staff.
  • Worked effectively in fast-paced environments.
  • Applied knowledge of Board policy on student attendance and discipline to carry out day-to-day activities. Maintained student attendance and discipline files. Issued student hall passes and passes to class, monitored/managed student sign-in/out sheets. Typed general correspondence, suspension, and discipline-related letters, memos, forms, and reports.
  • Generated and retrieved reports specifically asked by Assistant Principals.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Title 1/Family Community Liaison

St. Petersburg High School
09.2011 - 06.2012
  • I networked with local organizations, leaders, and consumers, establishing new and lasting partnerships and relationships.
  • Communicated with community members to promote our mentor program and volunteer opportunities.
  • Advisor for Girlfriends of Pinellas County for SPHS. Program for girls in grades 4 -12 that promotes academic achievement through mentorship, resources, workshops, and field trips.
  • I am skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Education

Boca Ceiga
Gulfport, FL
1986

Skills

  • Organization
  • Attention to detail
  • Communication
  • Multitasking
  • Time Management
  • Event Planning
  • Fundraising
  • Community Engagement
  • Recruiting
  • Networking
  • Team Player
  • Helping Others

Timeline

Business Solutions Service Specialist

PODS, LLC
08.2022 - 04.2023

Inbound Sales Representative/Consult II – Sales

PODS, LLC
02.2022 - 08.2022

Secretary/First Responders

Pinellas Park High School
08.2016 - 12.2021

Clerk Specialist I/Human Resources/Vault

Pinellas County School Board
01.2016 - 08.2016

Office Clerk II/Front Office Clerk

St. Petersburg High School
08.2014 - 01.2016

Office Clerk II/Student Sevices

St. Petersburg High School
08.2012 - 06.2014

Title 1/Family Community Liaison

St. Petersburg High School
09.2011 - 06.2012

Boca Ceiga

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Elizabeth "Lauren" Simpson