Elizabeth (Libbey) MORRIS

Responsible for all front desk Nurses Station Operations. Answering phones, paging Dr, sending for pt, booking add on surgery cases as needed. Provide customer service to patients and families. Provided nurses with patient information and test results to assist in the care of their patients. I have also filled-in in the Admin office as Administrative Assistant and Scheduling when needed.

Schedule Appointments for Pulmonology, Sleep, Asthma and Allergy, Rheumoatology Pt. Answer calls from Pt and Drs,direct calls accordingly. Send Messages to Nurses and Dr's. Check out Pt and Schedule next appointment. Verify all geographical information, Address New Messages in the Que in a timely manner and document actions accordingly

Responsible for all front desk Nurses Station Operations. Answering phones, answering patient call lights, paging Dr, EKG, Respiratory, as well as other departments as needed. Provide customer service to patients and families. Provided nurses with patient information and test results to assist in the care of their patients.

Responsible for all Front Desk operations, scheduling patient appointments. Responsible for checking in and checking out patients, updating patient information answering phones, scheduling patient tests, collecting copays and verification of insurance, putting patient charts together for the next week and maintaining an organized work area.

Responsible for checking in and checking out patients, updating patient information answering phones, scheduling patient tests, collecting copays and verification of insurance, putting patient charts together for the next week and maintaining an organized work area.

Actually I have 4 years as a charging specialist I acted as a PRN during high patient volumes in the Emergency Department. Responsible for correctly billing patient charges in the ED and Fast Track. Making sure patients were correctly charged for procedures, visits and medications. Maintained an open communication with Doctors, nurses and the medical staff as well as customer service for the patients.

Break down patient charts, coordinate laboratory and radiology for incoming patients and schedule ortho appointments, page Dr's, answer multi-line phones, direct patient and ambulance traffic through the Emergency Department to maintain a smooth flow if patient traffic.

Processed financial documents including payroll, expense reports and invoices. Coordinated daily and weekly schedules and monthly calendar obligations for Dave Bonar, Regional Vice President for Store Operations. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Planned and executed Budget meetings, lunches, refreshments and special events for groups of 25 to 30+ employees. Coordinated travel, hotel and transportation needs for staff. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and provide customer satisfaction. Created and maintained spreadsheets and developed administrative and logistical reports. Coordinated troubleshooting, maintenance and updates for office systems. Scheduled and coordinated meetings and calendars of high-level decision-makers. Assisted with administrative tasks, including filing, answering phones and payroll. Compiled email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Liason for 5000 + Stores and all of their issues including freight shortages, special orders, missing freight, and follow up billing for special orders. Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support. Maintained calm, professional demeanor when faced with high demand, high volume workloads. Handled large volume of phone calls, chat and emails to resolve . Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Developed and maintained positive customer relationships resulting in increased account services and expansion. Processed average of 50 TO 75 inbound and outbound technical support calls. Collaborated with support team to assist store managers with emergent technical issues and develop effective solutions. Investigated technical issues using knowledge base and personal experience to complete timely resolutions.