Elizabeth (Libby) Pulver
Des Moines,IA
Summary
Dynamic professional with extensive experience in dog training and team supervision at 4 Paws Unleashed. Proven ability to enhance operational workflows and mentor junior handlers, fostering a collaborative environment. Skilled in behavioral assessment and client communication, ensuring optimal care and satisfaction. Committed to maintaining high standards in animal welfare and team performance.
Overview
15
15
years of professional experience
Work History
Lead Dog Handler
4 Paws Unleashed
08.2021 - Current
- Supervised daily care and training of dogs, ensuring safety and well-being.
- Mentored junior handlers, enhancing skills and knowledge in canine behavior.
- Streamlined operational workflows, improving efficiency in dog handling processes.
- Conducted behavioral assessments to identify training opportunities for improvement.
- Maintained accurate records of dog progress, facilitating effective communication with clients.
- Coordinated with veterinarians to maintain up-to-date health records for all dogs under care, ensuring optimal health status at all times.
- Maintained a safe and structured environment for dogs, ensuring their physical and mental wellbeing.
- Supervised junior handlers in daily tasks, providing guidance and mentorship to improve overall team performance.
- Delivered exceptional customer service by addressing client concerns promptly, maintaining a high level of satisfaction with our services.
Color Guard Coach
Norwalk High School
Norwalk, IA
05.2011 - Current
- Developed and implemented training programs to enhance team performance and individual skills.
- Provided mentorship and guidance to team members, fostering a collaborative environment.
- Analyzed performance data to identify areas for improvement in routines and techniques.
- Designed creative choreography that aligned with school's themes and competition requirements.
- Led team-building exercises to improve cohesion and morale among members.
- Evaluated student progress regularly, providing constructive feedback to support skill development.
- Established clear expectations for behavior during practices and performances, maintaining a professional atmosphere at all times.
- Encouraged self-discipline and time management skills by establishing routine practice schedules and setting clear expectations for attendance and punctuality.
Shift Manager
Flix Brewhouse
11.2014 - 06.2021
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Norwalk High School
NorwalkSkills
- Dog training
- Behavioral assessment
- Operational workflow
- Client communication
- Mentorship and coaching
- Team supervision
- Staff scheduling
- Choreography design
- Conflict resolution
- Canine behavior understanding
- Pet interaction
- Animal observation
Timeline
Lead Dog Handler
4 Paws Unleashed
08.2021 - Current
Shift Manager
Flix Brewhouse
11.2014 - 06.2021
Color Guard Coach
Norwalk High School
05.2011 - Current
High School Diploma -
Norwalk High School