Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
• Responded to clients’ questions, complaints, and found appropriate solutions when needed
• Developed a loyal clientele base due to excellent listening, research skills, and keen understanding of travel budgets
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging airfare, hotel/resorts, transportation reservations, etc.
• Collaborated with colleagues to implement best practices across departments and exceed team goals
• Monitored market trends and activities to maintain competitive rates and strategies to increase revenue
• Assisted engineer(s) with economic evaluations, budgeting, reserves estimation and field studies
• Experienced in Microsoft Excel, ARIES, Scout, Wellview, Spotfire, OFM, Avocet, and Petra
• Prepared Authorization’s for Expenditures (AFE’s)
• Performed modeling, forecasting, and evaluating functions on a project basis as well as on a monthly, quarterly, and annual reporting basis
• Gathered quality control, analysis of production, technical and economic data from both public sources and internal databases
• Coordinated all information from internal and external databases into report formats for review by team members and Management
• Managed production schedules, ensuring timely delivery of products while maintaining high quality standards
• Provided general comprehensive and administrative support to the Production department to include prepare travel arrangements, calendaring, meeting coordination, sorting and allocation of mail
• Drafted and reviewed correspondence and payments, reports, and other Production related material
• Received and routed phone calls, faxes, and copies accordingly
• Processed expense reports, invoice coding, and file
• Assisted other Sr. Administrative Assistants and members of Management as needed
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems