Elizabeth (Liz) AUGUSTINE

• Met targets and growth metrics within assigned partner accounts.
• Conducted technology platform launch campaigns for channel partner network that built awareness and produced wins.
• Built trust and confidence in relationships through attending client events, industry conferences and monthly business development milestone reviews.
• Researched and monitored client's competitors, providing reports on competitor activity.
• Responsible for facilitating channel partners sales training program to sales and account management teams, which focused on product confidence, value proposition and handling objectives. Trained over 100 sales professionals in the last 4 years.

nuTravel's Online Booking Technology was acquired by Certify in September 2017.

• Grew revenue through channel sales initiatives with TMC partners to build awareness, promote value and build relationships.
• Collaborator and influencer on marketing toolbox for partners.
• High client approval rating for responsiveness, industry knowledge and finding solutions.
• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Instrumental in winning $60 million dollar Canadian TMC and spearheaded implementation strategy in 2016.
• Developed growth plans to identify key targets and existing growth opportunities.
• Facilitated engaging high level and deep dive demos to corporate travel decision makers.
• Communicated industry and prospect feedback on platform innovation and product improvements.

• Achieved 107% of sales revenue goal in 2010.
• Increased revenue margins by 7% in 2014.
• Expanded value proposition through promotion travel technology solutions.
• Generated new revenue channel through leveraging NGO vertical.
• Collaborated with operations team to develop and execute Service Level Agreements and customer service survey program.
• Authored monthly electronic newsletter with average 20% open rate.
• Implemented ACT! CRM to maintain accurate records and measure ROI of sales budget investments.
• Capitalized on networking opportunities at missionary and humanitarian industry conferences and events.
• Redesigned website in 2010 and devised social media strategy.
• Mentored and coached team of 3 Account Managers and 2 Client Service Managers.

• Hybrid role that combined sales and account management to grow revenue through new business acquisition and cultivated relationship for retention.
• Engaged in discovery sessions to create solution driven presentation that highlighted features and technology to help them succeed.
• Maintained corporate client base with annual travel spend of $40 million.
• Conducted quarterly reviews that included report analysis, benchmark, policy recommendations and industry updates.
• Analyzed client travel programs and implemented solutions that saved clients 10-15%.
• Promoted and launched multiple online booking tools and achieved highest online booking adoption rate agency wide.
• Conducted effective online booking training session and developed and monitored adoption plan to achieve corporate goals.