To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Office Specialist III
Kansas State University - Grain Science & Industry
10.2009 - Current
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Interacted with customers by phone, email, or in-person to provide information.
Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Maintained and updated office records, both digital and physical.
Managed hiring process and assisted human resources.
Reviewed and screened applicant resumes to identify qualified candidates.
Managed payroll processing and benefits
Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Briefed job applicants regarding benefits
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Developed and maintained positive relationships with external vendors, and benefits administrators to establish trust and rapport.
Administered assisted with open enrollment.
Developed and implemented onboarding and orientation programs for new employees.
Assisted with writing job postings and job descriptions for boards.
Administrative Specialist - Business Manager
Kansas State University - Department Of Art
10.2004 - 08.2009
Oversaw and managed hiring process and assisted human resources.
Managed payroll processing and benefits
Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.
Maintained personnel records to regulations.
Communicated with customers and vendors positively with particular attention to problem resolution.
Supported business management projects by monitoring and tracking risks, issues and action items.
Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, and customer account operations efficiently.
Reduced financial inconsistencies while assessing and verifying billing invoices.
Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Sociology And Math
Sul Ross State University
Alpine, TX
12.1978
Skills
Calendar Management
Event preparation
Administrative Support
Office Administration
Payroll Processing
File Maintenance
Invoice Processing
Data Entry
Customer Service
Bookkeeping
Clerical Support
Mail handling
Spreadsheet Management
Office Management
Multi-line phone proficiency
Valid Driver's License
Positive Attitude
Prioritizing Work
Excel spreadsheets
Verbal and Written Communication
Customer Relationship Management (CRM)
Human Resources Management (HRM)
Payment Processing
Billing and coding
Accomplishments
2007 - Classified Employee of Year - Arts and Science
2015 - Department of Grain Science & Industry Staff Employee of the year
First job out of college I was one of the first women to go off shore to perform surveying operations on oil rigs, my title was Bore Hole Surveyor.
I was a Twirler in the Band while attending college.
Timeline
Office Specialist III
Kansas State University - Grain Science & Industry
Visiting Professor, Department of Mechanical Engineering at Kansas State University, Manhattan, Kansas, USAVisiting Professor, Department of Mechanical Engineering at Kansas State University, Manhattan, Kansas, USA
Assistant Men’s & Women’s Track and Field/Cross Country Coach at Kansas State UniversityAssistant Men’s & Women’s Track and Field/Cross Country Coach at Kansas State University