Elizabeth 'Liza' Rossi
Port Richey,FL
Summary
Motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Proficient in all types of Restaurants and Corporations, always looking to surpass expectations and achieve excellence. Enjoy providing positive customer / client relationships through energetic, knowledgeable interpersonal communication. Team player who works well with staff and supervisors to satisfy customers and make for a good experience!
Overview
16
16
years of professional experience
Work History
Owner
Liza's Leash
02.2023 - Current
- Manage day-to-day business operations, walking dogs, boarding and sitting pets.
- Consult with clients to assess needs and propose optimal solutions for pets needs. Walk dogs for clients and follow agreed-upon routes and schedules.
- Provide companionship during work hours or vacation absences as well.
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Founded and managed small local business, growing revenue in first year.
Manager
Chili's Bar And Grill - Brinker International
07.2009 - 02.2022
- Managed and motivated over 30 employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- On-boarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and corporate to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- In charge of bar / food inventory monthly and weekly orders.
Manager
Massage Envy Spa
06.2007 - 05.2023
- Managed and motivated employees to be productive and engaged in work for 2 locations concurrently.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns, gain memberships and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
Executive Administrative Assistant
Turner Construction
- Handled scheduling for executive's calendar and prepared meeting agenda, materials and took meeting notes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips. Along with reimbursements for executive team and senior management group.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated yearly winter holiday party and summer company outing for 300+ employees and families.
- Set up satellite offices for numerous job sites to insure a smooth transition.
Bartender/Server Shift Leader
Chili's Bar And Grill
07.2009 - 04.2012
Banquet and Fine Dining Server
Lake Mohawk Golf Club
Head Bartender
Boomers Pub
Education
County College of Morris
Randolph Township, NJKaplan Career Institute - Boston
Boston, MASkills
- Very Friendly personality and extremely hard working!
- Ability to train and retain quickly
- Computer literate
- Ordained Minister
- Notary and Notary Signing Agent
- Ability to read peoples personalities quickly and effectively to meet needs and expectations before client does!
- Food Safety Manager Certified
- Hospitality Service Expertise
Timeline
Owner
Liza's Leash
02.2023 - Current
Manager
Chili's Bar And Grill - Brinker International
07.2009 - 02.2022
Bartender/Server Shift Leader
Chili's Bar And Grill
07.2009 - 04.2012
Manager
Massage Envy Spa
06.2007 - 05.2023
Executive Administrative Assistant
Turner Construction
Banquet and Fine Dining Server
Lake Mohawk Golf Club
Head Bartender
Boomers Pub
County College of Morris
Kaplan Career Institute - Boston
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