Elizabeth "Liza" Showfety
Thomasville,NC
Summary
Accomplished Healthcare Concierge at Upstream, adept in managing medicare patients with empathy and providing exceptional customer service. Skilled in medication reconciliation and patient assistance programs, I excel in fostering inclusivity and resolving conflicts effectively. Proven track record in training and mentoring, underpinned by a strong work ethic and interpersonal communications prowess.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Healthcare Concierge
Upstream
2022.06 - Current
- Managed medicare patients with special needs or requests, demonstrating empathy and understanding in every interaction.
- Medication reconciliation, monthly disease state calls (DM,HTN,COPD)
- Care GAP reports, Patient assistance programs, assisting Clinical Pharmacist with patient needs.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Certified Medical Assistant / Encounter Specialst
Wake Forest Baptist Health (Atrium Healthcare)
2015.03 - Current
- Medical Scribe
- Prior Authorizations
- Pediatric vaccinations / NCIR registry
- Sanitized, restocked, and organized exam rooms and medical equipment.
- CLIA point of care testing
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
CMA Clinic Lead/NCIR Administrator/CPR Instructor
Novant Health (Northern Family Medicine)
2009.07 - 2015.01
- Medical Scribe/Clinical Lead
- Obtained vital signs, assisted providers with procedures, specimen collection, point of care testing, referrals, patient education, prior authorizations, patient triage.
- Collaborated with cross-functional teams to streamline interdepartmental communication and improve practice operations.
- Supported audit processes, ensuring compliance with all internal control requirements and external governmental regulations.
- Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
- Managed inventory for vaccinations for both private and state governed programs.
Dialysis Patient Care Technician II/PCT Preceptor
Fresenius Medical/Kidney Care (Kindred Hospital)
2002.01 - 2009.07
- Acute bedside / Chronic dialysis treatments.
- Cannulation of vascular accesses / Cath Care
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Developed strong relationships with patients/families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Assisted in the training and onboarding of newly hired Dialysis Patient Care Technicians to maintain a high standard of care across the team.
- Improved overall staff performance by participating in training sessions, sharing knowledge with colleagues, and fostering a team-oriented work environment.
- Educated patients on proper self-care techniques to manage kidney disease symptoms more effectively at home.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Education
Degree - Medical Office Administration
Forsyth Technical Community College
Winston-salem, NC05.2025
Associate of Arts - Arts/Health Science
Forsyth Technical Community College
Winston-salem, NC05.2024
High School Diploma -
Northeast Guilford High School
Mcleansville, NC06.2000
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Telephone Etiquette
- Interpersonal communications
- Administrative Support
- Team Supervision
- Training and mentoring
- Safety Procedures
Certification
- Certified Medical Assistant , National Healthcare Association
- CPR / PEARS (Pediatric Emergency Assessment and Stabilization) Certified
- Encounter Specialist (Medical Scribe)
Timeline
Healthcare Concierge
Upstream
2022.06 - Current
Certified Medical Assistant / Encounter Specialst
Wake Forest Baptist Health (Atrium Healthcare)
2015.03 - Current
CMA Clinic Lead/NCIR Administrator/CPR Instructor
Novant Health (Northern Family Medicine)
2009.07 - 2015.01
Dialysis Patient Care Technician II/PCT Preceptor
Fresenius Medical/Kidney Care (Kindred Hospital)
2002.01 - 2009.07
Degree - Medical Office Administration
Forsyth Technical Community College
Associate of Arts - Arts/Health Science
Forsyth Technical Community College
High School Diploma -
Northeast Guilford High School
- Certified Medical Assistant , National Healthcare Association
- CPR / PEARS (Pediatric Emergency Assessment and Stabilization) Certified
- Encounter Specialist (Medical Scribe)
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