Elizabeth |Lizzy| Field
Glen Mills,PA
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Trained in front desk management and recordkeeping. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Wagsworth Manor Pet Resort
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/check-out process.
- Maintained organized and clean front office area to create a welcoming environment for visitors and employees.
- Ensured every pet in house was up to date on required vaccinations.
- Consulted with veterinarian hospitals/offices for patient information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Guided pet owners through tours.
- Sent out appointment reminders as well as answered any questions or concerns.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Barista
Starbucks
08.2022 - 10.2023
- Balanced daily tasks in a timely manner while taking care of customer's orders and inquiries.
- Maintained regular, consistent attendance and punctuality.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Monitored supply levels and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Found new interests in the coffee process and its surrounding culture.
- I can make a mean frappuccino!
Barista, Deli Associate
Wawa
02.2022 - 04.2022
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Strictly followed sanitation and food safety guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed hundreds of customers per day.
Cashier, Gas Attendant
Sunoco
08.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained inventory.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
Waitress
Ashley's Restaurant & Bar
06.2020 - 09.2020
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised during busy shifts and high-volume rushes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Runner, Busser, Box Office Sales
AMC Dine-In Theatres
06.2019 - 12.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Provided excellent customer service while meeting challenging time goals.
- Delivered correct food items to tables according to order documentation.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Education
High School Diploma -
Garnet Valley High School
Glen Mills, PA06.2020
Skills
- Team Player
- Multitasking
- Time Management
(I will always be 15 minutes early!)
- Problem Solver
- Exceptional Customer Service
- Billing and Payment Processing
- Medical Privacy
- Schedule Coordination
Volunteering
Worked as a football manager for Garnet Valley High School.
Timeline
Front Desk Receptionist
Wagsworth Manor Pet Resort
10.2023 - Current
Barista
Starbucks
08.2022 - 10.2023
Barista, Deli Associate
Wawa
02.2022 - 04.2022
Cashier, Gas Attendant
Sunoco
08.2021 - 01.2022
Waitress
Ashley's Restaurant & Bar
06.2020 - 09.2020
Runner, Busser, Box Office Sales
AMC Dine-In Theatres
06.2019 - 12.2019
High School Diploma -
Garnet Valley High School
Similar Profiles
Meghan LongMeghan Long
Server/Event Planner at Boho Manor ResortServer/Event Planner at Boho Manor Resort
Anissa Joan SalmonAnissa Joan Salmon
Director of Marketing and Design at Greenleaf Pet ResortDirector of Marketing and Design at Greenleaf Pet Resort
Natalie KuhnNatalie Kuhn
Camp Attendant at Woodland Pet ResortCamp Attendant at Woodland Pet Resort