Elizabeth M Carlos
La Puente,CA
Summary
Dynamic and results-oriented professional with a proven track record at AltaMed Health Services Corporation, adept in administrative support and effective communication. Excelled in project documentation, client relationship management, and inter-department collaboration, significantly enhancing community health awareness and participation. Skilled in MS Office, CRM, and qualtrics and problem-solving, demonstrating a strong ability to manage and execute complex projects efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Intern
Altamed Medical Group
Commerce, CA
08.2023 - 12.2024
- Under the supervision of the manager of Community Affairs, I supported team members with the implementation of special enterprise projects (AltaMed Medi-Cal Redetermination and AltaMed Adult Medical Expansion) to create awareness and provide assistance for low-income communities that utilize existing health programs like Medi-Cal.
- Participated in brainstorming sessions with different internal teams to develop innovative social media assets to promote our awareness and enrollment campaigns for these enterprise campaigns.
- Provided administrative support, such as preparing brand activation outlines, organizing important data, and information for quarterly reporting on the outcomes of the awareness events. Developed better technical skills through programs like Qualtrics and CRM to better manage the information that we received from potential patients whom we assisted.
- Utilized problem-solving skills to identify setbacks that were associated with the project, and implemented strategies to create more efficiency between teams.
- Drafted communications materials such as emails, memos, and calendar invites to ensure all teams were organized and aware of necessary information for our awareness and enrollment events.
- Maintained records of all project deliverables according to established protocols.
- Assisted with training employees on outreach efforts and how to communicate with the communities we encounter at health fairs and events.
- Managed project calendars, adjusting timelines and ensuring adherence to deadlines.
Mobile Unit Intern
AltaMed Health Services Corporation
Commerce, CA
06.2023 - 08.2023
- Under the supervision of the Health Educator and Outreach Manager, I supported providing accessible health screenings to low-income communities, which included the following: blood glucose, blood pressure, A1C, and BMI screenings.
- Collaboratively worked with the Health Educator to find ways to better assess how to deliver health information to communities that have little access to care.
- Worked on presentations for different audiences on various health topics, and educated communities on the importance of healthcare and health management of one's personal well-being.
Student Health Ambassador
California Polytechnic State University, Pomona
Pomona, CA
08.2021 - 06.2022
- Worked as a safer return ambassador at the Cal Poly University COVID-19 testing center.
- Assisted patients in taking their COVID-19 tests.
- Promoted and advertised for students, staff, and faculty to take a COVID test to ensure their safety and well-being on campus.
- Gained experience interacting with patients and helped them better understand the current state of the pandemic.
Homework Tutor
Nobel Academy
Diamond Bar, CA
08.2017 - 03.2018
- Assisted students in completing homework assignments, studying for tests, and preparing for exams.
- Provided feedback to students regarding their performance and progress in the course.
- Conducted weekly review sessions with students to ensure comprehension of material covered in class.
- Explained complex concepts in simple terms that were easy to understand.
- Encouraged students to ask questions and engage in active dialogue during tutoring sessions.
Education
Bachelor of Science - Biology
California State Polytechnic University, Pomona
Pomona, CA12-2024
High School Diploma -
Nogales HighSchool
La Puente, CA06-2017
Skills
- Administrative skills
- Customer relations
- Project documentation generation
- Scheduling and calendar management
- Client relationships
- Telephone etiquette
- Team support
- Schedule management
- Administrative support
- Information gathering
- Statistical reporting
- Client relationship management
- Project scheduling
- Data collection
- Inter-department collaboration
- Effective communication
- Written communication
- Employee training
- Problem-solving
- MS office
- CRM management
- Qualtrics management
- Social Media Proficiency
- Empathetic
- Active Listener
- Self-awareness
- Attentive
- Culturally competent
- Resourceful
Certification
- Bilingual Competency Award - awarded when graduating Nogales High School for speaking, writing and reading Spanish language proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Project Intern
Altamed Medical Group
08.2023 - 12.2024
Mobile Unit Intern
AltaMed Health Services Corporation
06.2023 - 08.2023
Student Health Ambassador
California Polytechnic State University, Pomona
08.2021 - 06.2022
Homework Tutor
Nobel Academy
08.2017 - 03.2018
Bachelor of Science - Biology
California State Polytechnic University, Pomona
High School Diploma -
Nogales HighSchool
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