Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Elizabeth M. Carr

Administrative Assistant
Meherrin,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

21
21
years of professional experience

Work History

Dispatcher

W&L Mail Services, Inc
07.2020 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 162 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Provided customers with information on products and services.

Secretary

State Farm Correctional Complex
11.2019 - 07.2020
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Assistant Store Manager

Wal-Mart
07.2015 - 07.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Database Administrator

United Methodist Homes of NJ Foundation
06.2013 - 08.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Administrative Assistant

Joule Staffing Solutions
04.2013 - 06.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Dispatcher

Manchester Police Department
10.2010 - 05.2013
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Improved project completion time by incorporating [Type] policies.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Read system maps and caller information, and documented details in system.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Dispatcher

Manchester Police Department
06.2006 - 08.2008
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Assisted callers in emergency situations with appropriate information and support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Dispatcher

Warren County Communications
05.2002 - 06.2006
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Optimized productivity to improve on-time emergency response and life support.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and delivered emergency response plans to improve attendance timeframes.

Education

Some College (No Degree) - Secretarial Studies And Office Administration

Worldwide Education Center
Phillipsburg

Skills

  • Advanced MS Office Suite knowledge Excellent Phone Skills Meticulous attention to detail
  • Time Management Dedicated team player Organized
  • Meeting planning Schedule management Self-Starter
  • Over Road Trucking
  • Driver Routing
  • Schedule Coordination
  • Trucking Dispatching
  • Adjusting Routes
  • Maintain Records
  • Driver Relations
  • Customer Service
  • PC Proficiency
  • Recordkeeping
  • Customer and Client Relations
  • Critical Thinking
  • Report Analysis
  • Data Management
  • Multi-Line Phone Systems
  • Office Management
  • Administrative Support
  • Spreadsheets
  • Detailed Meeting Minutes
  • Typing Proficiency
  • Time Management
  • 10-Key Proficiency
  • Microsoft Office
  • Employee Timesheet Processing
  • Advanced MS Office Suite Knowledge
  • Proofreading
  • CRM Software
  • Excel Spreadsheets
  • Filing
  • Calendar Management
  • Phone Call Answering
  • Schedule Management
  • Records Management Systems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Dispatcher

W&L Mail Services, Inc
07.2020 - Current

Secretary

State Farm Correctional Complex
11.2019 - 07.2020

Assistant Store Manager

Wal-Mart
07.2015 - 07.2019

Database Administrator

United Methodist Homes of NJ Foundation
06.2013 - 08.2014

Administrative Assistant

Joule Staffing Solutions
04.2013 - 06.2013

Dispatcher

Manchester Police Department
10.2010 - 05.2013

Dispatcher

Manchester Police Department
06.2006 - 08.2008

Dispatcher

Warren County Communications
05.2002 - 06.2006

Some College (No Degree) - Secretarial Studies And Office Administration

Worldwide Education Center

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Elizabeth M. CarrAdministrative Assistant