Hi, I’m
Elizabeth M. Ferlin
Customer Service
Fort Collins,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Overview
22
years of professional experience
4
years of post-secondary education
Work History
Self-employeedFort Collins, CO
Child Care Provider
04.2021 - Current
Job overview
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands and share by leading by example.
Alta Convenience StoreFort Collins, CO
Assistant Store Manager
07.2018 - 04.2021
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
North Fort LiquorsFort Collins, CO
Assistant Manager
11.2017 - 06.2018
Job overview
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Western ConvenienceFort Collins, CO
Cashier
04.2015 - 10.2017
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Herff Jones YearbookLogan, UT
Shipping and Receiving Coordinator
08.1999 - 02.2015
Job overview
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
IBMC College - Fort CollinsFort Collins, CO
No Degree from Cosmetology
L Bridgerland Technical College1301 N 600 W, Logan, UT 84321
Office Occupations Certificate from Office Management
06.1989 - 09.1990
South Campus Logan High Logan, UT
High School Diploma
01.1987 - 06.1989
Sky View High SchoolSmithfield, UT
No Degree
08.1986 - 01.1987
Skills
Group leadership
References
Personal references
- Phil Payton, Manager/Friend (970)599-3500
- Renee Stout, Coworker/Friend (970)214-9315
- Ron Tamlin, Friend (970)372-9743
Timeline
Child Care Provider
Self-employeed
04.2021 - Current
Assistant Store Manager
Alta Convenience Store
07.2018 - 04.2021
Assistant Manager
North Fort Liquors
11.2017 - 06.2018
Cashier
Western Convenience
04.2015 - 10.2017
Shipping and Receiving Coordinator
Herff Jones Yearbook
08.1999 - 02.2015
L Bridgerland Technical College
Office Occupations Certificate from Office Management
06.1989 - 09.1990
South Campus Logan High
High School Diploma
01.1987 - 06.1989
Sky View High School
No Degree
08.1986 - 01.1987
IBMC College - Fort Collins
No Degree from Cosmetology
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