Elizabeth M. Rodriguez

Suitability (S) Clearance Level 2/Tier 2 - Confidential

Full Time: 40 Hours per week, Permanent

Pay Scale: GS-12, Series 0301 - Miscellaneous Administration and Program

• Operational support for Region 3 Regional Forester, and the Executive Leadership Team.
• Plans, coordinates, analyzes, and evaluates administrative missions and operations.
• Performs range of analytical studies and projects related to program operations in areas of management and productivity improvement; management controls; and work planning.
• Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Supervise direct reports in person and virtually fostering collaborative and positive work environment.
• Coordinate events for staff, promoting team building and boosting morale within the workplace.
• Maximize sound operations and continually review administrative functions for potential process improvements.
• Align resources effectively between multiple projects or tasks, ensuring deadlines are met consistently without sacrificing quality standards.
• Actively participates in staff and/or management level meetings and discussions pertaining to activities encompassed in administrative and management functions of the Senior Executive’s Office.
• Prepares letters, reports, and briefings which represent Executive’s views and Agency policies.
• Provides support to the Executive Leadership Team and other special committees and task forces as determined by the Regional Forester.
• Supports activities of the Executive’s Office in maintaining good relations with partners, colleagues and other organizational contacts.

Suitability (S) Clearance Level 2/Tier 2 - Confidential
Full Time: 40 Hours per week, Permanent
Pay Scale: GS-13, Series 0301 - Miscellaneous Administration and Program

• Regional Manager for internal oversight of Region 8 records and, conference/meetings management packages.
• Oversaw budgets and resources effectively, resulting in cost savings and improved resource allocation for program initiatives.
• Responded to data calls and identify problem areas, develop solutions, implement corrective action resulting from audit and regional leadership requests.
• Provided development opportunities for two direct reports and team members in virtual environment.
• Elevated team performance by fostering a collaborative work environment that encouraged open communication, knowledge sharing, and continuous learning to United States Department of Agriculture-Forest Service (USDA-FS) records management activities.
• Represented Region 8 on monthly USDA-FS/Washington Office National Policy and Direction calls.
• Maintained and strengthen the Southern Region’s network of records management employees ensuring continuity of operations.

S Clearance/HSPD-12 Credential

Full Time: 40 Hours per week, Permanent

Pay Scale: GS-12, Series 0962 - Contact Representative

• Strategically managed 16 - 20 employees in a work unit and provide support to the public, executives, peers, and to up to 100 employees in a work section.
• Reviewed schedules, resources, and budgets ensuring accurate issuance of payments to employees and beneficiaries in accordance with current agency policy and procedures.
• Recommended improvement in control techniques, enhance operational performance and reduce labor expenses by developing and optimizing standard practices.
• Streamlined records retrieval processes, reducing time spent searching for information.
• Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
• Researched, reviewed and evaluated a variety of record systems systems for quality and integrity of the organizations work process.
• Provided technical guidance in quality control, accounts payable, cost accruals, disbursements and other complex interrelated administrative processes.
• Coordinated leadership workshops educating team members on best practices to optimize productivity.
• Facilitated focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
• Supported top-level decision-making and strategy planning with top leaders serving as key advocate for various administrative, financial and personnel issues.

S Clearance/HSPD-12 Credential

Full Time: 40 Hours per week, Permanent

Pay Scale: GS-09, Series 0962 - Contact Representative

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Assisted others in reconciling complex financial discrepancies on a beneficiary's record.
• Reviewed work products created by team members and provided feedback on policy, best practices and techniques.
• Trained, oversaw and mentored new team members to strengthen performance and job expertise.
• Maintained up-to-date knowledge of programs and policies.
• Implemented and developed customer service training processes and facilitated group trainings.

S Clearance/HSPD-12 Credential

Full Time: 40 Hours per week, Permanent

Pay Scale: GS-08, Series 0962 - Contact Representative

• Answered inbound customer telephone calls at SSAs National 800 Number Network
• Offered advice and guidance to callers filing for a variety of benefits such as Retirement, Disability, Survivor Benefits, Medicare, Extra Help with Prescription Drug Plans.
• Educated customers about billing, payment processing, enrollment periods and support policies and procedures.
• Handled highly sensitive and complex cases to completion.

• Created and coordinated schedules and timelines for events, promotions, VIP parties, press conferences and employee gatherings.
• Managed event logistics and operations.
• Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
• Led vendor negotiations to obtain cost-effective services and products.
• Mentored customer service, marketing, sales and accounting teams.
• Fulfilled contractual obligations for promotions and day of event coordination.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Executed on-time and under-budget project management on complex issues for senior leadership.
• Generated client retention by accurately organizing and executing VIP events.

• Researched customer issues to find effective solutions.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Compared properties possessing similar features to determine competitive market prices.
• Conducted research and contributed to property, tenant and market analysis to identify as thought leader and increase production.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
• Obtained agreements from property owners to place properties for sale with real estate firms.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.