Elizabeth Marie Quezada
Santa Maria,Ca
Summary
To obtain a position as a phlebotomist to provide compassionate and professional care to all patients. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner • Medical Esthetician
Lux Aesthetics LLC
09.2020 - Current
- Provide friendly, warm, and exceptional customer experience.
- Created repeat business by developing long-term relationships with regular customers.
- Built a client base of over 300 clients from zero
- Developed individualized, therapeutic skin care programs.
- Performed customized facial and other esthetic services based on individual needs and goals
- Created business plan and marketing strategies
- Analyzed skin condition and made appropriate product recommendations.
Medical Office Assistant
Christopher V. Lutman, Inc
12.2020 - 12.2022
- Actively listened to patients, informed them of treatment options and handled concerns.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used Kareo EMR to schedule appointments for doctor visits and procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Developed and offered unique discount options to drive interest in new product lines.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Improved website visibility through development and implementation of SEO strategies.
General Manger
MedSpa • Lux Laser & Skincare
01.2015 - 08.2020
- Created Business Plan including SWOT analysis, financial forecast,
- Built business from name and brand to services offered, hiring and trainings, to medical compliance implementations.
- Consulted and greeted all new potential patients and implemented treatment plans
- Utilized promotions, print and digital marketing to attract new clients.
- Established and maintained effective communication with staff, physicians and patients to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Created and implemented Marketing campaigns
- Managed and set budgets and sales goals
General Manger
MedSpa
01.2012 - 12.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maintained in the Top 10 out of 80 clinics for total sales
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Biological And Physical Sciences
Allan Hancock College
Santa Maria, CA05.2023
CA RPT Certification -
Clinical Training Institute
Santa Maria, CA02.2023
Advanced Beauty College
Orange Cove, CA05.2021
Bachelor of Science - Business Management – Finance & Marketing
California Polytechnic University
San Luis Obispo, CA03.2010
Skills
- Critical Thinking
- Outstanding Compassionate Care
- Time Management
- Superior Attention to Detail
- Quality Assurance
- Great Communications Skills
- Processing Specimens
- Medical Office Administration
- Self Driven
- Collaborative and open to learning
- Reliable
- Management Skills
Additional Information
- California Licensed Esthetician License #:148336
- South County Chamber of Commerce Member
Certification
- Certified Phlebotomist Tecnician (RPT1) , AMT Certification 2996985 – Issued June 2023
- OSHA Blood Borne Pathogen Certificate
- Licensed Esthetician CA - 2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Assistant
Christopher V. Lutman, Inc
12.2020 - 12.2022
Owner • Medical Esthetician
Lux Aesthetics LLC
09.2020 - Current
General Manger
MedSpa • Lux Laser & Skincare
01.2015 - 08.2020
General Manger
MedSpa
01.2012 - 12.2014
Biological And Physical Sciences
Allan Hancock College
CA RPT Certification -
Clinical Training Institute
Advanced Beauty College
Bachelor of Science - Business Management – Finance & Marketing
California Polytechnic University
- Certified Phlebotomist Tecnician (RPT1) , AMT Certification 2996985 – Issued June 2023
- OSHA Blood Borne Pathogen Certificate
- Licensed Esthetician CA - 2020
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