ELIZABETH MULVIHILL
Ravena
Summary
Experienced professional delivering exceptional patient satisfaction through trustworthiness, dependability, and responsibility. Demonstrated dedication and tireless work ethic in maximizing time and business efficiencies. Strong organizational skills, deep technical knowledge, and a sharp eye for detail ensuring top-notch performance in all endeavors.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Downtown Dental Arts of Montclair.
12.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Coordinated insurance verification and claims processing, ensuring accurate billing procedures.
- Developed and maintained patient records utilizing dental practice management software.
- Trained new front office staff on operational procedures and customer service standards.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
Office Manager
Albany Dental
02.2016 - 12.2024
- Managed office and staff daily.
- Streamlined office operations, enhancing workflow efficiency and reducing administrative delays.
- Send out preauthorization for needed treatment.
- Dental billing formulate all claims and bill to insurance.
- Receiving duties. Receive in all EOB's and dispute any denials.
- Check Insurance eligibility.
- Generate daily productivity sheets.
- Review all doctors & hygienist notes.
- Check patients in & out take payments/co-pays when needed.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Translate for Spanish speaking patients.
Receptionist
Dr. Catalano, Leifer & Bruno DDS
02.2013 - 02.2016
- Greet patients when they arrive and monitor waiting time.
- Receive callers on busy four-line phone system determine nature of business and direct callers to their destination if needed.
- Record name, time of call nature of business and persons called upon.
- Answer inquiries from persons entering establishment.
- Check patients in & out and check Insurance eligibility.
- Schedule patient appointments.
- Confirm patients & keep schedule fully booked for all Dr.'s and Hygienists.
- Translate for Spanish speaking patients.
Dental Assistant
Heidi Wettels D.D.S.
12.2012 - 02.2013
- Performed a variety of duties pertinent to establishment.
- Greeted patients when they arrive and monitor arrival time.
- Seated patients in treatment room and have proper set up for procedures.
- Took x-rays, intra-oral pictures, impressions, ect when needed; I also poured up impression models when needed.
- Would breakdown & set up the treatment rooms before & after each patient.
- Sterilized all instruments before & after each patient.
- Managed lab cases going & coming in & out of the office.
Administrative Assistant
Brook Plaza Ambulatory Services
07.2010 - 07.2011
- Performed variety of clerical duties pertinent to establishment.
- Received callers at establishment.
- Recorded name, time of call nature of business and person called upon.
- Ordered all lenses and medications needed daily as requested per day.
- Kept inventory up to date making sure everything was neat available and expiration date current.
- Pulled lenses daily for each individual doctor as per their request before they arrived for surgery.
- Carefully typed up each Operative Report for every patient after each surgery accordingly.
Education
GED -
Kingsborough Community College
Brooklyn, New YorkSkills
- Office administration
- Invoice management
- Claims management
- Strong verbal and written communication
- Insurance eligibility & verification
- Strong multitasking ability
- Accurate data entry
- Attention to detail
- Customer service
- Bilingual
Certification
Dental Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Coordinator
Downtown Dental Arts of Montclair.
12.2024 - Current
Office Manager
Albany Dental
02.2016 - 12.2024
Receptionist
Dr. Catalano, Leifer & Bruno DDS
02.2013 - 02.2016
Dental Assistant
Heidi Wettels D.D.S.
12.2012 - 02.2013
Administrative Assistant
Brook Plaza Ambulatory Services
07.2010 - 07.2011
GED -
Kingsborough Community College
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