Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Nicole Anderson

Warner Robins,Ga

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Group Leader

Queens Community House
10.2021 - 10.2023
  • Responsible for setting goals for program participants, facilitating activities, and preparing curriculum and lessons plans
  • Maintains a safe and learning environment for program participants
  • Providing homework help, facilitating activities, and supervising children in programs outside of school day hours
  • Supervise and monitor children and take daily attendance
  • Assist tutors and activity specialist to manage and document behavior
  • Assist and maintain in data collection and upkeep of participants documents
  • Attend all necessary programs meetings
  • Manages the overall direction, coordination, and evaluation of the group activities and carries out responsibilities in accordance with federal, state, locals’ requirements as well as agency policies and applicable laws
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Developed manual providing information on community resources across county available to families and children.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
  • Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.

Direct Support Professional

Young Adult Institution
10.2021 - 10.2022
  • Provide supportive intensive individual support services, personal support services and/ or respite care services to clients in home and/or in the community
  • Encourage and promote client’s independence and autonomy skills to provide behavior management strategies and skills
  • Ability to handle challenging and difficult clients and situations
  • Ability to engage the client in some structured based activities
  • In a timely manner, complete all required documents supporting type of services provided to the client
  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.
  • Organized outreach events to raise awareness about social service programs and connect individuals with necessary resources.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
  • Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
  • Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
  • Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Facilitated communication between clients and other service providers.

Convenience Store Clerk

Circle K Corp
08.2019 - 10.2021
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
  • Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
  • Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
  • Collaborated with team members to ensure smooth operations during busy periods and high-traffic hours.
  • Provided prompt assistance to customers at self-checkout stations, resolving issues efficiently to minimize wait times.
  • Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
  • Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Enhanced client satisfaction by providing timely and accurate information on available social services programs.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Participated in ongoing training opportunities, staying current on best practices within the field of social services.
  • Monitored progress towards service plan goals.
  • Developed and implemented programs to engage and empower underserved populations.
  • Administered and tracked client service payments.

Education

High School Diploma -

Francis Lewis High School
Queens, New York

Skills

  • Customer Service
  • Microsoft Office
  • Compassion
  • Time Management
  • Self-Motivated
  • Clerical
  • Adaptability
  • Verbal and written communication
  • Relationship Building
  • Continuous Improvement
  • Schedule Coordination
  • Issue Resolution
  • Motivational Skills
  • Employee Development
  • Performance monitoring
  • Health and safety procedures
  • Complaint Handling
  • Maintenance Coordination
  • Operations Management
  • Production tracking

Timeline

Group Leader

Queens Community House
10.2021 - 10.2023

Direct Support Professional

Young Adult Institution
10.2021 - 10.2022

Convenience Store Clerk

Circle K Corp
08.2019 - 10.2021

High School Diploma -

Francis Lewis High School

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Elizabeth Nicole Anderson