Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Parlapiano

Mansfield Center

Summary

Dynamic and detail-oriented professional with experience as a Dental Front Office Receptionist at North East Dental Group, and barista at various locations. Proven ability in scheduling, conflict resolution, enhancing customer satisfaction through effective communication and teamwork. Committed to maintaining a compliant and organized environment while fostering positive relationships with patients and colleagues, and ensuring every person is well beyond satisfied with their visits .

Overview

4
4
years of professional experience

Work History

Dental Front Office Receptionist

North East Dental Group
06.2024 - Current
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

Team Member

Dunkin Donuts
08.2022 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Team Member

Dunkin Donuts
01.2021 - 07.2022
  • Positive attitude, great customer service skills
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

Physical Education

Eastern Connecticut State University
Willimantic, CT

Tourism, Hospitality, And Event Management

Southern Connecticut State University
New Haven, CT
06-2027

Skills

  • Dental terminology
  • Patient scheduling
  • Office organization
  • Insurance
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Following instructions
  • Flexible schedule
  • Adaptable
  • Conflict resolution
  • Continuous development

Timeline

Dental Front Office Receptionist

North East Dental Group
06.2024 - Current

Team Member

Dunkin Donuts
08.2022 - 05.2024

Team Member

Dunkin Donuts
01.2021 - 07.2022

Physical Education

Eastern Connecticut State University

Tourism, Hospitality, And Event Management

Southern Connecticut State University

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Elizabeth Parlapiano