ELIZABETHR. SANDERS
ZEBULON,NC
Summary
Highly motivated retail professional with strong customer focused leadership. Excellent ability to identify and resolve issues to maximize store performance. Specializing in motivating and empowering staff to develop responsive leadership team. Dynamic, responsive strategies to effectively manage P&L, shrink/loss, and cost control in stores varying from $5M to over $15M.
Overview
36
36
years of professional experience
Work History
Store Team Leader
BIG LOTS
01.2017 - Current
- Responsible for leading and directing daily store operations
- Accountable for all functional areas of the store including the financial performance and company metrics
- Directs the store team to ensure all processes are in accordance to company standards, merchandise presentation, inventory control, hiring and retaining talent, and customer service
- Utilizes company reports to analyze business opportunities for improvement
- Provides leadership and direction to floor associates as well as all assistant managers to drive the customer experience
- Oversees and directs all merchandising initiatives and ensures reconciliation of all inventory transactions.
Store Manager
PETSMART INC
01.2010 - 01.2016
- Direct daily operations in leading pet retailer generating more than $5M in yearly sales, leading a team of four managers and thirty associates
- Inspired and empowered leadership and associates to meet and exceed sales and metric goals
- Developed merchandising plans to execute changes within company timelines to achieve revenue and vendor satisfaction
- Established community outreach relationships with animalshelters and organized in-store pet adoption events to maximize pet adoption goals through PetSmart Charities
- Recruited, hired, trained, and mentored more than 30 associates and assistant managers, achieving low turnover and developing talent to be promoted
- Championed new and existing company initiatives to achieve and exceed company vision
- Instilled enthusiastic commitment to customer satisfaction, associate and pet safety, and store services results,leading the district in many metrics.
Store Manager
KOHL’S
01.2009 - 01.2010
- Oversee and direct operations in 88,000sq ft store generating over $15M in yearly sales
- Mentoring and leading a team of three executives and approximately 180 managers and associates
- Successfully grand opened new Wake Forest location with positive metrics across the board in the first year
- Drove overall store operations in sales, credit, customer service, employee hiring and retention, human resources, P&L, inventory, expense management, and store presentation
- Lead and develop three store executives resulting in driving team to exceed company standards and goals.
Human Resources and Operations Manager / Assistant
Kohls Department Store
01.2005 - 01.2009
- Oversee all hiring and training of over 100 store associates, department supervisors, and area supervisors
- Manage store payroll projections, and controllable expenses in relation to store sales trends
- Oversee store audits and signing standards to ensure accuracy
- Accountable for driving and exceeding customer service expectations.
Store Manager
SHOE CARNIVAL
01.2003 - 01.2005
- Training and developing area supervisors, department supervisors and floor staff to provide service, merchandise presentation, and drive store results through measurable metrics
- Lead store associates in company driven programs and to produce leading results through company best practices
- Collaborate with store analyst to remedy merchandising and inventory issues.
General Manager
RACK ROOM SHOES
01.2000 - 01.2003
- Direct daily operations, human resources, and loss prevention in store generating $3M in yearly sales
- Meet and exceed customer service and inventory standards.
Store Manager
Multiple Locations
01.1989 - 01.2000
- Direct daily operations, human resources, and loss prevention in multiple stores
- Organize and implement store presentation, layout, and merchandise placement plans.
Education
Buisness Administration
Fayetteville Technical Community College
Fayetteville, NCSkills
- Inventory Control
- Process Improvement Initiatives
- Operational Procedures
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Profit Management
- Store Policies and Procedures
Timeline
Store Team Leader
BIG LOTS
01.2017 - Current
Store Manager
PETSMART INC
01.2010 - 01.2016
Store Manager
KOHL’S
01.2009 - 01.2010
Human Resources and Operations Manager / Assistant
Kohls Department Store
01.2005 - 01.2009
Store Manager
SHOE CARNIVAL
01.2003 - 01.2005
General Manager
RACK ROOM SHOES
01.2000 - 01.2003
Store Manager
Multiple Locations
01.1989 - 01.2000
Buisness Administration
Fayetteville Technical Community College
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