Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Elizabeth Ramirez

Rivervale,NJ

Summary

Diligent Direct Care Professional with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Receptionist

Oasis Day Spa
03.2022 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Youth Care Specialist

Catholic Guardian Services
11.2014 - 04.2017
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Delivered therapeutic support to youths experiencing emotional or behavioral challenges through one-on-one counseling sessions.
  • Developed life skills training curriculum to empower youths in making responsible decisions and preparing for independent living.
  • Boosted program effectiveness by continually assessing and adjusting youth care strategies based on feedback and observations.
  • Supported youths'' transition back into their communities by connecting them with appropriate resources and providing ongoing follow-up care.
  • Organized recreational and cultural activities that promoted socialization, physical health, and personal growth among participating youths.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for each youth, promoting their overall wellbeing.
  • Coordinated educational programming aimed at enhancing academic achievement and fostering a love of learning among participating youths.
  • Managed crisis situations effectively, deescalating conflicts and ensuring the safety of all involved parties.
  • Completed clear and concise documentation of youth behavior and actions.
  • Assisted youth with obtaining resources such as food, clothing and shelter.

Assistant Manager

Radio Shack
07.2009 - 08.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Business Administration

University of Phoenix
Tempe, AZ

Skills

  • Customer Service
  • Hospitality
  • Office Administration
  • Project Coordination
  • Promotions
  • Strategic Planning
  • Event Planning
  • Bookings
  • Training
  • Microsoft Office
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Oasis Day Spa
03.2022 - 08.2024

Youth Care Specialist

Catholic Guardian Services
11.2014 - 04.2017

Assistant Manager

Radio Shack
07.2009 - 08.2012

Business Administration

University of Phoenix

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Elizabeth Ramirez