Elizabeth Ramirez
Dobbs Ferry,NY
Summary
I am a dedicated professional with over five years of hands-on experience as a management team assistant and receptionist trainee. I am a personable and organized individual with strong administrative skills, outstanding record-keeping and time-management abilities, and a commitment to providing outstanding administrative support to staff and guests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Oasis Day Spa
03.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered an average of over 50 calls daily and Emails when necessary.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Reported suspicious individuals to supervisor.
- Scheduled and confirmed appointments and meetings for management team.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
Bilingual Youth Specialist
Catholic Guardian Services
11.2014 - 04.2017
- Youth Specialist is responsible for providing emergency counseling.
- Ability to put into practice all techniques of Therapeutic Crisis Intervention (as taught in pre-employment training) and demonstrated respect for client’s rights and safety.
- Ability to demonstrate counseling techniques.
- Day to day supervision and monitoring of UAC sent to the TRAC Program.
- Communicate proficiently.
- Use learned skills and professional knowledge to bring about positive changes to the youth.
- Engage and involve youth in productive and constructive activities, while supervising youth to maintain safety.
- Be a positive approach to building relationships with youth.
Sales Associate/Assistant Manager
RadioShack Corp
07.2009 - 08.2011
- Build a loyal customer base by creating long-term relationships.
- Assist in achieving and exceeding store sales and profit targets.
- Support the store manager in receiving and accepting the weekly orders.
- Open/Close the store in the absence of the store manager.
- Operate the cash register and make daily deposits.
- Execute store planograms, and maintain the store clean, organized, and fully merchandize.
- Help Protect company assets by providing excellent customer service in a friendly manner.
- Participate in inventories every six months and assist store manager in keeping counts accurate.
- Participate in weekly conference calls in absence of the store manager.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZ08.2010
High School Diploma -
Jane Addams Vocational High School
Bronx, NY2007
Skills
- Bilingual- English
- Problem solving
- Team Player
- Time management
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
- Meticulous and Organized
- Multitasking and Prioritization
- Reliable and Punctual
- Courteous and Professional
- Verbal and Written Communication
- Computer Proficiency
Certification
- CPR Certification, Dimapalis Life Care NY
- First Aid Certification
- Cosmetology License - 2007-2009
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Oasis Day Spa
03.2022 - Current
Bilingual Youth Specialist
Catholic Guardian Services
11.2014 - 04.2017
Sales Associate/Assistant Manager
RadioShack Corp
07.2009 - 08.2011
Some College (No Degree) - Business Administration
University of Phoenix
High School Diploma -
Jane Addams Vocational High School
- CPR Certification, Dimapalis Life Care NY
- First Aid Certification
- Cosmetology License - 2007-2009
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