Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Elizabeth Resler

Harker Heights,TX

Summary

Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Preparation, POS systems and Geneal store needs. Enthusiastic personality with a hands-on, creative style. Ready to apply 10 years' experience to a challenging long-term position. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring Team building, customer service and Cash handling abilities developed over 10 -year career to a growth-oriented role. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shift supervisor or Trainor position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Starbucks
01.2018 - 04.2022
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled cash and processed payments accurately to avoid errors.
  • Taught proper procedures and strategies for success to new employees.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees in groups and in one-on-one scenarios.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted additional items with beverages, increasing store sales.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Shift Supervisor

Papa Johns
06.2017 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Developed and implemented new processes and procedures to streamline operations.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Applied security, safety and loss prevention strategies during shifts.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Shift Supervisor

Jimmy John's Gourmet Sandwiches
05.2016 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Developed and implemented new processes and procedures to streamline operations.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Applied security, safety and loss prevention strategies during shifts.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered successful training to more than 9 employees during tenure, educating on successful work processes and productivity strategies.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Shift Supervisor

Einstein Brothers Bagels
02.2014 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Developed and implemented new processes and procedures to streamline operations.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Applied security, safety and loss prevention strategies during shifts.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

Associate of Arts - Culinary Arts

Johnson & Wales University - Denver
Denver, CO

GED -

Longview High School
Longview, TX
06.2010

Skills

  • Performance Improvement
  • Sales Expertise
  • Resolving Complaints
  • Retail Management
  • Team Instructions
  • Opening and Closing Coordination
  • Order Accuracy
  • Hospitality Service Expertise
  • Menu Item Preparation
  • Loss Prevention Strategies
  • Drink Consistency
  • Upselling
  • Complaint Handling
  • Health Code Compliance
  • Standardized Recipes
  • POS System Operations
  • Facilitate Group Discussions
  • Cash Register Operation
  • Infection Prevention
  • Front Counter Maintenance
  • Surface Work
  • New Hire Training
  • Hospitality and Accommodation
  • Leading Employees
  • Team Leadership
  • Operational Efficiency and Safety
  • Trainer Mentoring
  • Staff Coaching
  • Client Retention
  • Menu Memorization
  • Mobile Devices
  • Guest Inquiries
  • Online Training
  • Rewards Tracking
  • Smoothie Making
  • Soft Selling
  • Origination Knowledge
  • Quality Control Guidelines
  • Brand Loyalty
  • Special Requests
  • Exceptional Customer Service
  • Creative Arts
  • Team Player
  • Clean and Sanitize
  • Credit Card Transactions
  • Food Preparation and Safety
  • Suggestive Selling
  • Beverage Recipe Adherence
  • Product Display
  • Ability to Adapt
  • Counter Restocking
  • Sandwich Preparation
  • Station Preparation
  • Recipe Outlines
  • Adaptive and Creative
  • Utensils and Equipment
  • Foam Art
  • Solid Problem Solver
  • Coffee and Tea Expertise
  • Coffee Machinery
  • Training
  • Leadership
  • Specialty Beverages Knowledge
  • Individualized Instruction
  • Stocking Supplies and Retail Products
  • Safe Food Handling Practices
  • Coffee Expertise
  • Beverage Preparation

Timeline

Barista Trainer

Starbucks
01.2018 - 04.2022

Shift Supervisor

Papa Johns
06.2017 - 01.2018

Shift Supervisor

Jimmy John's Gourmet Sandwiches
05.2016 - 06.2017

Shift Supervisor

Einstein Brothers Bagels
02.2014 - 06.2017

Associate of Arts - Culinary Arts

Johnson & Wales University - Denver

GED -

Longview High School
Elizabeth Resler