Hi, I’m
Elizabeth Ramsey
Benefits Coordinator
Houston,TX
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Results-driven professional with a 4-year proven track record in benefit coordination, customer service, and team leadership. Expertise in cultivating relationships, analyzing benefits data, and maintaining accurate records. Skilled in benefits administration, HR support, event planning, and proficiency in HRIS platforms, employee portals, and document management. Exceptional organizational skills, attention to detail, and multitasking abilities. Committed to delivering exceptional service, exceeding expectations, and ensuring regulatory compliance. Holds a Bachelor's degree in Hotel and Restaurant Management with a specialization in Event Management. Licensed in Life and Health Insurance. Recognized for outstanding leadership and consistently achieving high customer satisfaction levels.
Overview
9
years of professional experience
1
Certification
Work History
GallagherHouston, TX
Benefit Advocate Representative
08.2021 - 06.2023
Job overview
- Cultivate and foster professional relationships with clients and employees through effective communication
- Act as a strong advocate and skillfully negotiate on behalf of employees to address eligibility, claim, and benefit matters while promptly addressing inquiries and concerns
- Maintain meticulously precise records and ensure timely updates on ongoing issues by utilizing the secure Salesforce database
- Earned an exceptional performance review within the first 6 months, showcasing a remarkable grasp of benefits and systems in a limited timeframe.
First HarborHouston, TX
Benefit Coordinator
01.2020 - 08.2021
Job overview
- Efficiently handle day-to-day administration procedures by promptly and accurately processing enrollments, changes, and termination
- Coordinate effectively with benefit provider and vendors to ensure seamless and timely administration of benefit programs
- Implemented streamlined procedures for mailing birthday cards, resulting in a remarkable 33% increase in production efficiency
- Successfully planned and executed seminars, taking ownership of increasing average guest attendant from 62% to 94% during first independently planned event
UH Law Center - Dean’s OfficeHouston, TX
Office Assistant
09.2018 - 05.2019
Job overview
- Conducted thorough research and efficiently arranged flight and lodging accommodations for the dean and distinguished guest speakers
- Demonstrated exceptional organization skills by planning and executing 9 faculty meetings, 2 student outreach events, and 2 staff social events
- Provided comprehensive clerical support by effectively handling a wide range of routine and special requirements
- Conducted in-depth research new hiring partners in the Texas law industry and compiled a comprehensive directory of information for an internal database of law school deans
Chick-fil-AWeatherford, TX
Team Trainer
06.2014 - 04.2019
Job overview
- Led and supervised a dynamic team of 8-10 individuals, ensuring their adherence to new and update policies and procedures, thereby promoting consistency throughout the establishment
- Maintained compliance with federal, state, and local laws pertaining to food service
- Cultivated customer loyalty by promptly addressing and resolving food or service issues, fostering relationship with repeat customers, and contributing to increased business revenue
- Successfully supervised night shifts, efficiently coordinating team member positions and expediting meals at high speeds, while maintaining an outstanding accuracy rate of 96%
Education
UNIVERSITY OF HOUSTON
Bachelor of Hotel And Restaurant Management from Event Management
05.2020
University Overview
- Spring 2018 - Spring 2019 - Dean's List
- Hilton College Ambassador, 2018 - 2019
WEATHERFORD COLLEGEWeatherford, TX
Associate of Science from General Studies
05.2019
University Overview
- Marjorie Black Alkek Scholarship Recipient - Full Theatre Scholarship for 2015 School Year
- Honor Roll
- Member of Phi Theta Kappa Honors Society Member
- Theatre Club President Member, 2014-2018
Skills
- Employee Relations
- Benefits Administration
- Vendor Relationship Management
- Open Enrollment
- Documentation and Reporting
- Proficient in Office Suite
- HRIS Platforms
- Employee Portals
- Termination Procedures
- Employee Training and Development
- Team Leadership
- Time Management
- Benefit Guide Building and Management
- Customer Service
- Document Control
- Data Entry
Certification
- Life and Health Insurance - License #2573234 - Issued 9/24/2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefit Advocate Representative
Gallagher
08.2021 - 06.2023
Benefit Coordinator
First Harbor
01.2020 - 08.2021
Office Assistant
UH Law Center - Dean’s Office
09.2018 - 05.2019
Team Trainer
Chick-fil-A
06.2014 - 04.2019
UNIVERSITY OF HOUSTON
Bachelor of Hotel And Restaurant Management from Event Management
WEATHERFORD COLLEGE
Associate of Science from General Studies
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