Elizabeth Savannah Watford
Salem
Summary
To secure long term employment with a well-established company and stable environment that will lead to a lasting career.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
8
8
years of professional experience
Work History
Third Party Payments Specialist
Empower
12.2023 - Current
- Responsible for the set up and execution of one-time, ongoing, and specialized manual payment structures for all lines of retirement services business
- Provide data and direction to internal partners for fee set up and plan expense account reallocations
- Respond to inquiries from both internal partners and external customers
- Responsible for effectively managing multiple tasks and projects simultaneously with a sense of urgency meeting all expected deadlines
- Implemented process improvements to enhance operational efficiency and reduce turnaround times.
- Experience with Salesforce, Excel and SAP
Senior Accounts Payable Specialist
OmegaFi
04.2023 - 12.2023
- Served as subject matter expert for the Accounts Payable team, identifying and reporting gaps in training, provided redundancy training, and exercised discretion with decision making, escalating when necessary
- Processed daily client fund disbursements across 5 product lines via paper check, ACH and wire transfers
- Developed and maintained documentation on Accounts Payable workflows, processes, and tasks
- Acted as the primary contact for prepaid card program, executing related tasks and resolving inquiries
- Collected team key performance indicators and reported data to Accounting Manager monthly
Accounting Specialist
OmegaFi
05.2020 - 04.2023
- Managed accounts payable and receivable processes to ensure timely transactions.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Analyzed discrepancies in accounts and implemented corrective actions to enhance accuracy.
Accounting Specialist
OmegaFi
05.2020 - 04.2023
- Managed accounts payable and receivable processes to ensure timely transactions.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Analyzed discrepancies in accounts and implemented corrective actions to enhance accuracy.
Customer Service Representative
OmegaFi
07.2019 - 05.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call environment while maintaining exceptional service quality.
- Provide daily customer service across all company products
- Educate users on platform functionality and best practices
- Maintain accurate and detailed documentation of customer interactions
Pharmacy Technician
Publix Pharmacy
11.2017 - 07.2019
- Entered prescriptions and insurance billing information into patient profiles
- Efficiently answered multi-line phone system and processed high volume of order requests
- Pulled and dispensed medications safely and accurately prior to final verification by pharmacist
- Provided friendly customer service at prescription drop-off and pick-up counters
Pharmacy Technician
Publix Pharmacy
11.2017 - 07.2019
- Entered prescriptions and insurance billing information into patient profiles
- Efficiently answered multi-line phone system and processed high volume of order requests
- Pulled and dispensed medications safely and accurately prior to final verification by pharmacist
- Provided friendly customer service at prescription drop-off and pick-up counters
Education
Bachelor of Science - Human Environmental Science
University of Alabama
Tuscaloosa, Al05.2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in SAP, Salesforce and Microsoft Products
- Team collaboration
- Time management
- Multitasking
- Attention to detail
Timeline
Third Party Payments Specialist
Empower
12.2023 - Current
Senior Accounts Payable Specialist
OmegaFi
04.2023 - 12.2023
Accounting Specialist
OmegaFi
05.2020 - 04.2023
Accounting Specialist
OmegaFi
05.2020 - 04.2023
Customer Service Representative
OmegaFi
07.2019 - 05.2020
Pharmacy Technician
Publix Pharmacy
11.2017 - 07.2019
Pharmacy Technician
Publix Pharmacy
11.2017 - 07.2019
Bachelor of Science - Human Environmental Science
University of Alabama
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