Elizabeth Susanne Bone
Summary
General Operations Manager with a strong background in operations, business development, and finance. I focus on building high‑performing teams, improving processes, and using data to make smarter decisions that grow the business. Experienced in labor management, reverse logistics, sustainability efforts, and advanced reporting systems. Comfortable leading large teams and overseeing complex, multimillion‑dollar budgets.
Overview
2027
2027
years of professional experience
Work History
General Operational Manager
Williams-Sonoma, Inc.
01.2019 - Current
- Oversaw $6.4M labor operating budget for receiving, shipping, and returns operations.
- Lead a team of operations managers and 100+ hourly associates
- Facilitated coordination with 3PL partners to ensure daily staffing and efficient peak plan.
- Established a $4.8M revenue stream by optimizing returns inventory management.
- Oversaw implementation of online sales platform, enabling efficient photography and sales of chip products directly from distribution center.
- Implemented systems for efficient product restocking, refurbishment, recycle
- Diverted 25+ tons of corrugate, plastic, and wood monthly through sustainability initiatives.
- Collaborated IT team to develop and train AI quality system for to reduce returns on personalized products.
- Managed vendor relationships and ensured compliance with environmental and industry standards.
- Developed SOPs and training programs for WMOS Manhatton.
- Leveraged Power BI, Qlik View, SQL for performance tracking.
Finance Mgr | Business Dev Mgr | General Ops Mgr
Camping World | Gander
2014 - 01.2019
- Managed $5M monthly operating budget and full P&L responsibilities.
- Managed 5 Core Managers and 48 associates across the dealership.
- Increased sales by $2M in first year and boosted online traffic by 78%.
- Led hiring, quota setting, performance reviews, and staff development.
- Conducted monthly forecasting, budgeting, and variance analysis.
- Prepared month-end close, accruals, and chargebacks.
- Presented financial reports to regional leadership.
- Managed inventory levels and logistics to optimize supply chain operations between warehouse and retail locations.
Controller | General Manager of Operations
American RV Centers
2005 - 2014
- Led a team of 9+ managers and 44 employees across multiple operational departments, ensuring alignment, performance, and accountability.
- Oversaw a $2.5M monthly operating budget and managed $6M in inventory financing with the banks, maintaining financial
- Drove a 12% increase in revenue and profitability, directly contributing to a higher company valuation ahead of the Camping World acquisition.
- Was responsible for full-cycle accounting operations.
- Remarketed bank-owned assets to dealers and wholesalers.
- Oversaw budgeting for charge-off recovery and financial reporting.
- Handled reconciliation, billing, deposits, and fiscal record maintenance.
- Directed forklift certification programs and OSHA compliance training to maintain a safe, fully compliant workplace.
- Developed and forecasted annual and year‑over‑year budgets to support strategic planning and growth.
- Prepared and filed all state and local tax returns with consistent accuracy and timeliness.
- Was responsible for full-cycle accounting operations.
- Remarketed bank-owned assets to dealers and wholesalers.
- Oversaw budgeting for charge-off recovery and financial reporting.
- Handled reconciliation, billing, deposits, and fiscal record maintenance.
Education
BBA -
University of Mississippi
University, MSSkills
- People-first leadership
- LM Labor Management
- Data-daily KPI analysis
- Weekly Labor Forecasting
- Annual Budgeting
- Warehouse Returns
- Shipping
- Receiving
- Inventory Control
- Conflict Resolution
- Forklift Operator and Trainer
Timeline
General Operational Manager
Williams-Sonoma, Inc.
01.2019 - Current
Finance Mgr | Business Dev Mgr | General Ops Mgr
Camping World | Gander
2014 - 01.2019
Controller | General Manager of Operations
American RV Centers
2005 - 2014
BBA -
University of Mississippi