Elizabeth Suzanne Randolph

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
• Prepared contracts and related documentation according to strict standards.
• Completed training programs to remain updated and further develop proficiency of important industry information.

Reviewed invoices, filing, computer input of daily business, balanced cash drawers and did daily deposits.