Elizabeth Tiffani Watson
Wimauma,FL
Summary
Assistant Director with strong expertise in program development and health compliance. Demonstrated success in enhancing student learning outcomes through effective operations management and staff training. Proven ability to foster positive relationships with parents and community stakeholders, driving engagement initiatives. Skilled in strategic planning and financial oversight, contributing to organizational growth and operational efficiency.
Overview
16
16
years of professional experience
Work History
Assistant Director
Kids R Kids Learning Academy
Gibsonton, Fl
08.2022 - Current
- Developed educational programs that aligned with developmental milestones for young children.
- Oversaw daily operations, ensuring a safe and nurturing learning environment.
- Trained staff in curriculum implementation and classroom management techniques.
- Coordinated parent communications and organized community engagement events.
- Implemented health and safety protocols to comply with state regulations.
- Facilitated team meetings to enhance collaboration and share best practices.
- Managed inventory of educational materials and resources for classrooms.
- Monitored staff performance, provided feedback, and conducted annual reviews.
Customer Support Specialist
Shiftsmart
Wimauma, Florida
05.2021 - 08.2023
- Assisted customers with inquiries and issue resolution through multiple communication channels.
- Utilized CRM, CNSI, and tools to track customer interactions and manage support tickets efficiently.ts efficiently.
- Collaborated with team members to develop effective solutions for recurring customer problems.
- Conducted training sessions for new staff on customer service protocols and systems.
- Analyzed customer feedback to identify trends and improve support processes continuously.
- Maintained up-to-date knowledge of company policies, procedures, and product offerings for accurate support delivery.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Assisted customers with product installation, troubleshooting, and usage questions.
Front Office Manager
Kids R Kids Learning Academy
05.2010 - 05.2021
- Managed daily operations of front office for children's learning environment.
- Supervised staff scheduling and ensured adequate coverage at all times.
- Coordinated communication between parents and educators regarding student progress.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Developed and implemented efficient office systems to enhance workflow.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored office inventory to maintain supply levels.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured proper maintenance log books and other related documents.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Developed administrative team to support corporate growth and objectives.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between customers or staff members professionally.
- Developed and maintained a positive working environment, fostering team collaboration.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Ensured compliance with health and safety regulations within the front office area.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Jefferson High
Tampa, FL02-2007
CDA - Early Childhood Education
CDA
Skills
- Program development and curriculum implementation
- Health and safety compliance
- Classroom management
- Customer relationship management
- Team collaboration and staff coordination
- Time management and task delegation
- Leadership development and individual accountability
- Strategic planning and project management
- Media relations and operations management
- Cost control and reduction
- Scheduling and prioritization
- Scheduling and coordinating
- Policy administration
- Time management
Timeline
Assistant Director
Kids R Kids Learning Academy
08.2022 - Current
Customer Support Specialist
Shiftsmart
05.2021 - 08.2023
Front Office Manager
Kids R Kids Learning Academy
05.2010 - 05.2021
High School Diploma -
Jefferson High
CDA - Early Childhood Education
CDA