Elizabethwanda Britt

• Please note the following responsibilities:
  - Conducting initial intake medical examinations, which include obtaining laboratory samples, performing diagnostic imaging, and observing patient behavior.
  - Assisting with surgical preparation, providing pre- and post-operative care to surgical patients, monitoring surgeries, sterilizing the surgical suite and instruments, calculating surgical medications, and administering them.
  - Ensuring that OSHA and patient safety protocols comply with management's standards; maintaining inventory and hospital supplies; and overseeing the maintenance of hospital equipment.
  - Handling data entry, communicating with clients, and managing incoming emails.
  - Providing client and patient care by explaining health plans and preventive measures.
  - Ensuring that patient safety protocols comply with the care standards established by Regional Management.

- Triage, admission, and treatment performed under veterinarian supervision.
- Conducting physical examinations of patients of varying sizes, including assessing vital signs and patient information.
- Placement of various catheters: IV, Jugular, Saphenous, Urinary, Double Lumens, and Triple Lumens.
- Leading establish an OSHA-compliant and 'Fear Free' environment and be certified in BLS, ACLS, and Recovery.
- Monitoring and administering treatments, including calculating medication doses, collecting blood and urine samples, and operating in-house diagnostic machines such as Idexx, Heska, EPOc, and Microscope.
- Fostering positive workplace culture and promoting effective communication among colleagues.

• Please take the following notes into consideration:
  
  - Identified and connected with strong candidates through industry-specific channels to ensure the best fit for available positions.
  - Developed and conducted training courses for supervisors to enhance their skills in resume screening and interview techniques.
  - Created and introduced a model for leadership development, coaching, and team management, leading to increased employee responsibilities.
  - Led the implementation of new projects to drive revenue growth, improve efficiency, and broaden our scope of work.
  - Successfully improved our work culture and overall effectiveness.
  - Regularly reviewed and produced financial reports on a weekly, monthly, and quarterly basis to monitor labor, ADP, and revenue performance.

• I have collected and aggregated data to identify problems or trends, such as turnaround time and issues with departmental operations. I have also performed candidate sourcing, resume overview, interview processes, and retainment for all Client Care or Administrative staff. In addition, I maintained a sole-leadership support role to 20+ employees, at least once per week.
  
  Beyond my sole-leadership days, I have supervised the Front Desk, Invoice Admin, Receptionists, Call Center, Departmental Admin, Liaisons, and various other Administrative and Finance roles. I have audited remote financial reports for invoicing accuracy and supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  I have also maintained the role of AAHA Liaison for hospital representation, standardization, and rapport. Moreover, I have engaged all departments to increase positive culture for effective communication in a high volume, fast-paced environment. Additionally, I have created Client Care training manuals, processes, protocols, and standards to increase efficiency initiatives.