Elizabeth Watts
Orlando,FL
Summary
Results-driven professional with extensive experience in project management and strategic initiatives. Skilled in service delivery optimization, fostering high team engagement, and maintaining compliance standards, aiming to contribute to impactful projects that enhance client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Support Manager
ADP
Maitland, FL
04.2023 - Current
- CLeads an advanced team of Tier 3 Support, enhancing issue resolution processes.
- Responsible for educating Payroll Experts in Payroll laws and compliance
- Upheld GDPR regulations and minimized risk to client data.
- Ensured all levels within Client Services were up to date on program updates, legislation updates, incidents, and outages
- Advised senior management on best practices related to employment law compliance.
- Worked closely with team and senior leadership, garnering high engagement and performance scores
Project Services Manager
ADP
Maitland, FL
05.2020 - 05.2023
- Led project services specialists in delivering value-added projects for ADP clients.
- Achieved year-over-year revenue growth through strategic initiatives.
- Implemented bonus system to incentivize performance among specialists.
- Fostered collaboration between specialists and front-line associates to enhance service delivery.
- Maintained high engagement scores, reflecting team morale and productivity.
Senior Client Service Manager
ADP
Maitland, FL
01.2017 - 05.2023
- Cultivated client relationships, enhancing satisfaction and retention.
- Addressed complex client issues through collaboration with relevant departments, ensuring timely resolutions.
- Updated knowledge of organization's products and services as well as industry trends to provide informed client support.
Service Support Specialist
ADP
Maitland, Florida
10.2014 - 01.2017
- Assisted in troubleshooting payroll and benefits-related inquiries for clients.
- Developed documentation for common issues and solutions for client reference.
- Monitored service requests to ensure prompt responses and resolutions were met.
Education
Psychology
Clarkson University
PotsdamAssociate of Arts - Psychology
Seminole State College of Florida
Sanford, FLSkills
- Team leadership
- Compliance management
- Client relations
- Project management
- Service optimization
- Performance incentivization
- Strategic initiatives
- Mentorship principles
Certification
FPC, 2014
Affiliations
NPS Champion
Timeline
Senior Support Manager
ADP
04.2023 - Current
Project Services Manager
ADP
05.2020 - 05.2023
Senior Client Service Manager
ADP
01.2017 - 05.2023
Service Support Specialist
ADP
10.2014 - 01.2017
Psychology
Clarkson University
Associate of Arts - Psychology
Seminole State College of Florida